Audience: Nordstrom/Nordstrom Rack suppliers


This page contains documents that are unique for suppliers connecting with Nordstrom or Nordstrom Rack on the platform. The documents below have been customized for Nordstrom/Nordstrom Rack suppliers and should be used during both the onboarding process and when receiving live orders.

For questions related to the Nordstrom/Nordstrom Rack drop-ship program, please reach out to your brand's Nordstrom/Nordstrom Rack merchandising representative.

For onboarding support, please email the Onboarding team at dscopartnersetup@rithum.com.

For production support, check out Rithum’s supplier documentation or reach out to our Software Support team.

Onboarding with Rithum

Please review the following resources when onboarding with Nordstrom/Nordstrom Rack:

Required Fields by Workflow

Nordstrom/Nordstrom Rack requires certain fields for inventory, cancel, shipment, and invoice updates. You will need to ensure that you are sending all the required fields for this program. The document below outlines those required fields by workflow.

Nordstrom Required Fields by Workflow

Flat File Templates

If you would like to use flat files (.XLS, .CSV, .TAB, etc.) to exchange data with the platform, download the templates below which contain the Nordstrom/Nordstrom Rack required fields.

Nordstrom Inventory Upload

Nordstrom Cancel Upload

Nordstrom Add Package Dimensions to Existing Items Upload

Nordstrom Shipment Upload

Nordstrom Invoice Upload

Nordstrom Returns Upload

 

Packing Slips

Packing slips can be downloaded and exported in the platform. If you prefer to create your own packing slips, this document provides instructions for replicating packing slips for Nordstrom. Once you have created your packing slips, please submit samples to dropship@nordstrom.com for approval.

Nordstrom - Packing Slip Guide

Note: Packing slips are used for Nordstrom Drop Ship only. Packing slips or return labels are not used for Nordstrom Rack Drop Ship orders.

Invoicing Issues

Handling Invoicing Issues

 

Frequently Asked Questions

  • I’m already connected to the platform for Nordstrom. What else do I need to know to connect with Nordstrom Rack?
    • You will need to create another account for Nordstrom Rack.
    • Packing slips are used for Nordstrom Drop Ship only. Packing slips or return labels are not used for Nordstrom Rack Drop Ship orders.
    • The ISA Sender/Receiver ID for Nordstrom Rack is ZZ/NRHL.

Two separate Rithum connections are required for vendors that participate in both Nordstrom and Nordstrom Rack drop-ship programs.

  • EDI is not required to work with Nordstrom or Nordstrom Rack, but what documents should I prepare if I do use EDI?
    • Inventory/EDI 846
    • PO Doc/EDI 850
    • Shipment Confirmation/ASN/EDI 856
    • Cancel/EDI 870
    • Invoice/EDI 810
    • If you're interested in learning about other ways to connect to the platform, check out this article.
    • When using EDI, review this article on setting up automated jobs in the platform.
  • What do I need to do once Gandalf testing is complete?
    1. Load live item inventory data to the platform.
    2. Make sure your quantities are accurate.
    3. Email and notify dsonboarding@nordstrom.com that testing is complete. The email subject line should contain: NORDSTROM TESTING COMPLETE / VENDOR NAME & VENDOR # or NORDSTROM RACK TESTING COMPLETE / VENDOR NAME & VENDOR #.

Using advanced catalog services to set up your products

If you've been selected by Nordstrom to use advanced catalog services, you are required to add all rich product data, including images, for any products you wish to sell on the Nordstrom or Nordstrom Rack website. Advanced catalog services is designed to help you get products listed faster and give you greater visibility into the setup process. 

Looking for more information on managing your content with advanced catalog services? View and enroll in the Managing Your Content training course in Rithum Learn, which provides interactive, on-demand business and system training.

Note: Advanced catalog services is different from the Catalog templates that are used to provide product/item data to your retail partner. For more information about uploading default Catalog/Inventory templates using the Inventory page, see Creating or Updating Inventory.

Supplier Communications

See below for a record of recent communications sent to Nordstrom/Nordstrom Rack suppliers.

Subject: Message on Behalf of Nordstrom: Introducing Rate Shopping
Date Sent: October 19, 2022
Sent To: Nordstrom/Nordstrom Rack suppliers

 

Subject: Message on Behalf of Nordstrom: Introducing Rate Shopping
Date Sent: October 3, 2022
Sent To: Nordstrom/Nordstrom Rack suppliers

 

Subject: Message on Behalf of Nordstrom: Partial Shipments and Open Line Items - Follow-up
Date Sent: August 3, 2022
Sent To: Nordstrom/Nordstrom Rack suppliers


Subject: Message on Behalf of Nordstrom: Updated Returns Process for Undeliverable Shipments
Date Sent: July 20, 2022
Sent To: Nordstrom/Nordstrom Rack suppliers


Subject: Message on Behalf of Nordstrom: Managing your performance
Date Sent: June 22, 2022
Sent To: Nordstrom/Nordstrom Rack suppliers


Subject: Message on Behalf of Nordstrom: Updated Length Requirement for Purchase Order Numbers - Launch
Date Sent: June 7, 2022
Sent To: Nordstrom/Nordstrom Rack suppliers


Subject: Message on Behalf of Nordstrom: New Ship By Date on Orders
Date Sent: June 6, 2022
Sent To: Nordstrom/Nordstrom Rack suppliers


Subject: Message on Behalf of Nordstrom: Reminder about Cancel Codes
Date Sent: May 24, 2022
Sent To: Nordstrom/Nordstrom Rack suppliers


Subject: Message on Behalf of Nordstrom: Partial Shipments and Open Line Items
Date Sent: May 20, 2022
Sent To: Nordstrom/Nordstrom Rack suppliers

Subject: Message on Behalf of Nordstrom: Updated Length Requirement for Purchase Order Numbers - Follow-up
Date Sent: April 28, 2022
Sent To: Nordstrom/Nordstrom Rack suppliers

Resources

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