Audience: Nordstrom/Nordstrom Rack suppliers


This page contains documents that are unique for suppliers connecting with Nordstrom or Nordstrom Rack. The documents below have been customized for Nordstrom/Nordstrom Rack suppliers, and should be used during both the onboarding process and when receiving live orders.

For general support, check out our supplier documentation, or email our Technical Support team at support@dsco.io.

Onboarding

Please review the following resources when onboarding with Nordstrom/Nordstrom Rack.

Flat File Templates

If you would like to use flat files (.XLS, .CSV, .TAB, etc.) to exchange data with Dsco, download the templates below which contain the Nordstrom/Nordstrom Rack required fields.

Creating a Packing Slip In-House

Packing slips can be downloaded and exported in Dsco. If you would prefer to create these in-house, please refer to the attached guide. In-house pack slips need to be approved by Nordstrom at dropship@nordstrom.com.

Frequently Asked Questions

  • I’m already connected to Dsco for Nordstrom. What else do I need to know to connect with Nordstrom Rack?
    • You will need to create another account for Nordstrom Rack.
    • Nordstrom Rack does not use packing slips. Nordstrom Rack does not include packing slips or return labels with drop-ship orders.
    • The ISA Sender/Receiver ID for Nordstrom Rack is ZZ/NRHL.

Two separate Dsco connections are required for vendors that participate in both Nordstrom and Nordstrom Rack drop-ship programs.

  • EDI is not required to work with Nordstrom or Nordstrom Rack, but what documents should I prepare if I do use EDI?
    • Inventory/EDI 846
    • PO Doc/EDI 850
    • Shipment Confirmation/ASN/EDI 856
    • Cancel/EDI 870
    • Invoice/EDI 810
    • If you're interested in learning about other ways to connect to Dsco, check out this article.
    • When using EDI, review this article on setting up automated jobs in Dsco.
  • What do I need to do once Gandalf testing is complete?
    1. Load live item inventory data to Dsco.
    2. Make sure your quantities are accurate.
    3. Email and notify dsonboarding@nordstrom.com that testing is complete. The email subject line should contain: NORDSTROM TESTING COMPLETE / VENDOR NAME & VENDOR # or NORDSTROM RACK TESTING COMPLETE / VENDOR NAME & VENDOR #.

Using advanced catalog services to set up your products

If you've been selected by Nordstrom to use advanced catalog services, you are required to add all rich product data, including images, for any products you wish to sell on the Nordstrom or Nordstrom Rack website. Advanced catalog services is designed to help you get products listed faster and give you greater visibility into the setup process. 

Note: Advanced catalog services is different from the Catalog templates that are used to provide product/item data to your retail partner. For more information about uploading default Dsco Catalog/Inventory templates using the Inventory page, see Creating or Updating Inventory.

Supplier Communications

See below for a record of recent communications sent to Nordstrom/Nordstrom Rack suppliers.

Subject: Message on Behalf of Nordstrom: Introducing Rate Shopping
Date Sent: October 19, 2022
Sent To: Nordstrom/Nordstrom Rack suppliers

Subject: Message on Behalf of Nordstrom: Introducing Rate Shopping
Date Sent: October 3, 2022
Sent To: Nordstrom/Nordstrom Rack suppliers

Subject: Message on Behalf of Nordstrom: Partial Shipments and Open Line Items - Follow-up
Date Sent: August 3, 2022
Sent To: Nordstrom/Nordstrom Rack suppliers


Subject: Message on Behalf of Nordstrom: Updated Returns Process for Undeliverable Shipments
Date Sent: July 20, 2022
Sent To: Nordstrom/Nordstrom Rack suppliers


Subject: Message on Behalf of Nordstrom: Managing your performance
Date Sent: June 22, 2022
Sent To: Nordstrom/Nordstrom Rack suppliers


Subject: Message on Behalf of Nordstrom: Updated Length Requirement for Purchase Order Numbers - Launch
Date Sent: June 7, 2022
Sent To: Nordstrom/Nordstrom Rack suppliers


Subject: Message on Behalf of Nordstrom: New Ship By Date on Orders
Date Sent: June 6, 2022
Sent To: Nordstrom/Nordstrom Rack suppliers


Subject: Message on Behalf of Nordstrom: Reminder about Cancel Codes
Date Sent: May 24, 2022
Sent To: Nordstrom/Nordstrom Rack suppliers


Subject: Message on Behalf of Nordstrom: Partial Shipments and Open Line Items
Date Sent: May 20, 2022
Sent To: Nordstrom/Nordstrom Rack suppliers

Subject: Message on Behalf of Nordstrom: Updated Length Requirement for Purchase Order Numbers - Follow-up
Date Sent: April 28, 2022
Sent To: Nordstrom/Nordstrom Rack suppliers

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