Logo
Submit a Request Sign in

  • Getting Started as a Supplier

    • Supplier Account Settings
    • The Platform Portal
    • Integrating with the Platform
    • Using Gandalf
    • Updating your general settings
    • Onboarding to CommerceHub
    • About CommerceHub
    • Viewing Retail Partner History
    • Viewing your list of retailer trading partners

  • Inventory

    • Viewing your inventory
    • Inventory Options for Suppliers
    • Adding an Inventory SKU
    • Editing an Inventory SKU
    • Setting Up Assortments
    • Tips for Setting Up Your Catalog
    • Warehouse Management
    • Working with images for basic catalog
    • The Inventory Auto-Decrement Feature
    • Variant SKUs and Product Groups
    • Hiding Items in Bulk Using a CSV File
    • Product Status Field

  • Orders

    • Processing New Orders
    • Resending Orders from the Platform
    • Exporting Packing Slips
    • Processing Shipments and Cancellations
    • Order Simple Ship
    • Setting Up Supplier Ship Mapping
    • Fulfillment and Ship Labels
    • Managing Orders
    • Cancelling Entire Orders
    • Cancelling Line Items
    • Returning an Order
    • Adding Shipment Information
    • Fulfillment Page
    • Viewing your returns
    • Fill/Kill Messaging
    • Cancel Codes

  • Invoices

    • Viewing invoices
    • Invoice Options for Suppliers
    • Creating an invoice
    • View Uninvoiced Orders
    • Using Automatic Invoicing
    • Invoicing Policy

  • Using Flat Files

    • Adding Multiple Inventory SKUs
    • Editing Multiple Inventory SKUs
    • Downloading Orders
    • Shipping Orders
    • Canceling Orders
    • Uploading invoices

  • Supplier Job Automation

    • Creating an Automated Job
    • Your SFTP Site Credentials
    • Using the Data Mapper Tool
    • Checking Your Job History
    • Resending Failed AS2 Files
    • EDI for suppliers
    • Checking Item History
    • Troubleshooting common errors: Order Fulfillment and Inventory

  • Advanced Catalog Services

    • Advanced Catalog Services for Suppliers
    • Viewing your retailers' catalogs
    • Uploading your products
    • Viewing your products
    • Viewing your catalog exceptions
    • Viewing item-level catalog exceptions
    • Working with product images for advanced catalog services
    • Troubleshooting common errors: advanced catalog services
    • Editing your products
    • Moving unassociated items to active categories

  • Performance

    • SLA Metrics
    • Getting started with Performance Monitoring
    • Monitoring performance
    • Using Scorecards
    • About Scorecard metrics

© CommerceHub Support

English (US) Español (México)

Theme by Lotus Themes