When the Dsco platform processes any file, we call that a "process." A log for that process is stored in Dsco, which contains specific details and errors regarding each update. You can use these logs to review details of the process and resolve issues as necessary.
Step 1: Select the AUTOMATION link at the top of the Dsco portal.
Step 2: Select History from the sub-navigation area.
The most recent process will be shown at the top of the list.
Step 3: Select the link under Status to drill down into the log data.
Ready: The system is getting ready to begin processing and is waiting for an open server from the server pool.
Assigned: The system has assigned the process to a given server but the server hasn't started processing it just yet. This process usually takes a split second so you should never see a process in this status. If you see a process in this status for more than a few minutes you may want to submit a support ticket at firstname.lastname@example.org to ask us to look into it.
Running: The system is currently processing the uploaded file and is updating the Dsco database as it processes each record.
Finished: The system has finished processing the file and all changes are now visible through the Dsco portal. If the process has finished but there is no link to select on, the system is finishing up the process of collecting all of the logs and the link should appear within the next few minutes. You will need to manually refresh the page to see the link once the system has all of the logs available for you to view.
Failed: A process in this status indicates that the system was unable to process your file. The reasons for the failure could be one or several of numerous different possibilities so it is important to look at the details to find out why it failed. If the logs provide no information about the failure you may need to contact email@example.com for a deeper investigation.
The system displays a number of logs per record as the system is doing a lot of things to ensure that the data provided is accurate and that proper feedback is provided for every needed change. If you have any questions about the content of the logs, please contact us at firstname.lastname@example.org and provide a link to the logs so that our support team can find them quickly to answer your questions.