Once you’ve started the process to return an order, you can manage your returns from the Returns page in CommerceHub’s Dsco platform.
Step 1: Click the navigation menu and select Workflows > Returns. The Returns page is displayed with a list of all your returns.
Step 2: From this page, you can:
- Filter the list of returns. Use the filter options on the left to adjust the list to invoices within a date range, status, or for a specific retailer partner.
- Customize which columns are displayed. Click the options menu and select from the available options. You may also rearrange how the columns are displayed by dragging and dropping the options into the desired order.
- View details about a specific return. Click the links within the Dsco Return ID column to view more details.
- Create a new return.