We know it's important for you to have fast, easy access to our Rithum teams for any questions you may have about Rithum.
Contacting the Software Support team
Software Support is your first point of contact for any urgent, technical, or day-to-day issues you may encounter. Contact a Software Support team representative using any of the following options:
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US/Canada: support@dsco.io |
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| Phone Numbers |
US/Canada: 1-844-482-4357 > Option 2 - Hours: 8 AM - 6 PM ET) UK/Europe: +44 0800 048 8122 - Hours: 9 AM BST - 5 PM BST |
| Live Chat |
Hours: 9 AM - 6 PM ET
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Contacting the Onboarding team
The Onboarding team is your first point of contact for questions about onboarding with a new retailer trading partner, including setup and testing. Contact an Onboarding team representative using any of the following options:
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US/Canada: dscopartnersetup@rithum.com |
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| Phone Number |
US/Canada: 518-810-0700, Option 1, Option 3 (Between 8AM ET and 6PM ET) |
Contacting the Sales Support team
The Sales Support team is available to answer any questions about Rithum contracts, upgrading your connection, forming new retailer relationships, taking advantage of add-on features, and for help with company updates or changes.
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US/Canada: dscopartnersetup@rithum.com |
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| Phone Number |
US/Canada: 518-810-0700 ext. 1 (Between 8AM to 5PM ET) |
Contacting the Accounting team
The Accounting team is ready to assist you with any questions about your Rithum invoices, setup fees, or other account-related charges.
Visit our website at https://www.rithum.com/contact-us/ to learn how to get in touch with other teams.
We look forward to hearing from you!
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