We know it's important for you to have fast, easy access to our Rithum teams for any questions you may have about Rithum.

Contacting the Software Support team

Software Support is your first point of contact for any urgent, technical, or day-to-day issues you may encounter. Contact a Software Support team representative using any of the following options:

Email

US/Canada: support@dsco.io
UK/Europe: customersupport@rithum.com

Phone Numbers

US/Canada: 1-844-482-4357 (Between 8AM ET and 9PM ET)
UK/Europe: +44 0800 048 8122 (Between 9AM BST and 5PM BST)

Live Chat
  1. Click the Help button in the lower-right corner in Rithum Support.
  2. Search for any term, such as "inventory", and review the search results.
  3. Click Live chat.
  4. Enter your information and click Start chat to chat with an agent.

Contacting the Onboarding team

The Onboarding team is your first point of contact for questions about onboarding with a new retailer trading partner, including setup and testing. Contact an Onboarding team representative using any of the following options:

Email

US/Canada: dscopartnersetup@rithum.com
UK/Europe: ukonboarding@rithum.com

Phone Number

US/Canada: 518-810-0700, Option 2, Option  2, Option 2 (Between 8AM ET and 6PM ET)
UK/Europe: +44 0800 048 8122 (Between 9AM BST and 5PM BST)

Contacting the Sales Support team

The Sales Support team is available to answer any questions about Rithum contracts, upgrading your connection, forming new retailer relationships, taking advantage of add-on features, and for help with company updates or changes.

Email

US/Canada: dscopartnersetup@rithum.com
UK/Europe: ukonboarding@rithum.com

Phone Number

US/Canada: 518-810-0700 ext. 1 (Between 8AM to 5PM ET)
UK/Europe: +44 0800 048 8122 (Between 9AM BST and 5PM BST)

Contacting the Accounting team

The Accounting team is ready to assist you with any questions about your Rithum invoices, setup fees, or other account-related charges.

 

Visit our website at https://www.rithum.com/contact-us/ to learn how to get in touch with other teams.

We look forward to hearing from you!

Was this article helpful?
0 out of 4 found this helpful

Comments

0 comments

Please sign in to leave a comment.

Articles in this section