This page contains documents that are unique for suppliers connecting with Zulily on CommerceHub’s Dsco platform. The documents on this page have been customized for Zulily suppliers and should be used during the onboarding process and when receiving live orders.
For questions related to the Zulily drop-ship program, please reach out to your brand's Zulily merchandising representative.
For assistance with onboarding, please email CommerceHub’s Onboarding team at firstname.lastname@example.org.
For general support, check out CommerceHub’s supplier documentation or reach out to us via:
- E-Mail: email@example.com
- Phone: 1-844-HUB-HELP
- Support Portal & Chat: https://support.dsco.io/
Onboarding with CommerceHub
CommerceHub is a distributed ecommerce network connecting supply, demand, and delivery that helps retailers and brands increase sales by expanding product assortments, promoting products on channels that perform, and enabling rapid, on-time customer delivery.
To learn more about the onboarding process and your next steps, download the Onboarding Guide below.
Using Advanced Catalog Services to Set Up your products
As a supplier, you are required to use advanced catalog services to add all rich item data, including images, for any items you wish to sell on the Zulily website. To learn more about advanced catalog services, go to Advanced Catalog Services for Suppliers and watch the training video below!
Here's some additional information to understand Zulily's expectations for product data:
- New brands - If you are sending products under a new brand, please contact your Buyer to set up the new brand in the Zulily system. To ensure the smoothest experience, this step should be completed before sending products under the new brand through the Dsco platform.
- Images - See the guide below to see Zulily's requirements for images.
Note: Advanced catalog services is different from the Catalog templates that are used to provide product data to your retail partner. For more information about uploading default Dsco Catalog/Inventory templates using the Inventory page, see Creating or Updating Inventory.
Zulily Shipping and Routing Guidelines
Shipping Method: Unless otherwise pre-approved by your Zulily Vendor Specialist, drop shipments must utilize the Zulily small parcel carrier account, whether through the Zulily Vendor Portal or other methods as determined by the Vendor. It is imperative that the reference fields be populated with very specific information as outlined:
- Reference Field 1: Customer order ID #
- Reference Field 2: Purchase order #
For more information about Zulily’s shipping and routing guidelines, refer to the guide below.
Please note that Zulily does not accept cancellation requests submitted by Vendors via CommerceHub at this time.
If for any reason Vendor is unable to drop ship within their expected shipped date or fulfill at all, Vendor shall notify their Zulily account manager within 24 hours of discovery. Zulily reserves the right to cancel customer orders and/or issue chargebacks if no valid and active tracking has been provided within the designated PO-to-ship window as indicated on your Zulily Purchase Order.
For more information about chargebacks see the Vendor Terms and Conditions on page 12 of the Zulily Shipping & Routing Guidelines document above.
You are required to download packing slips and include them in your shipments. Packing slips can be downloaded in the Dsco platform.
If you prefer to create your own packing slips, this document provides instructions for replicating packing slips for Zulily. Once you have created your packing slips, please submit samples to Zulily for approval
Ship Code Mapping
The Ship Methods that are required by Zulily are available on the Dsco platform by selecting Settings > Mapping Settings > Ship Mapping. The highlighted rows identify the ship method codes that are required by Zulily on all supplier shipment transactions.
For more information, see Setting Up Supplier Ship Mapping.
Invoice Tax Processing
Please note that Zulily cannot accept or process invoices with taxes sent electronically, including those sent through CommerceHub. If you wish to bill for taxes please upload a PDF or Excel copy of the invoice to our vendor portal. If you have any questions or need assistance please contact firstname.lastname@example.org.
If any of the following elements are sent on invoice transactions with a value other than 0, the invoice transaction will fail and you will need to either 1) resubmit the Dsco invoice transaction without tax values, or 2) upload a PDF or Excel copy of the invoice to Zulily's vendor portal.
Required Fields by Workflow
Zulily requires certain fields for inventory, cancel, shipment, and invoice updates. You will need to ensure that you are sending all the required fields for this program. The document below outlines those required fields by workflow.
Excel Templates for Each Workflow
If you would like a description of the required fields listed in the document above, or if you plan on using Excel files for your feeds, the templates below are available for you to use.
If you are going to exchange EDI documents with CommerceHub for Zulily, you will use the Dsco standard EDI specifications.
Note: In the Dsco EDI specifications, there are two versions for the 850 file: 4010 and 5010. For Zulily, we recommend you use the 5010 version for 850 files. All other files (846, 856, 870, 810) will use the 4010 version.
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