Note: Not every retail trading partner uses advanced catalog services, which is different from the Catalog templates that are used to provide item/product data to your retail partner. For more information about uploading basic Catalog/Inventory templates using the Inventory page, see Creating or Updating Inventory.
CommerceHub provides visibility into product exceptions (products with non-compliant attributes) across your product categories.
When you upload products using advanced catalog services, your product data is reviewed for two requirements:
- CommerceHub’s minimum system requirements. For example, all SKU values must be less than 64 characters. See the Dsco Data Schema for more information about minimum system requirements and how to troubleshoot common errors.
- Your retailer’s catalog requirements. For example, the GTIN must be 13 digits, or the Style Number must not contain special characters.
Here's a quick look at how compliant and non-compliant products are defined in advanced catalog services:
Indicates a product is compliant according to existing retailer taxonomy and advanced catalog services rules.
Indicates a product is not compliant according to existing retailer taxonomy and advanced catalog services rules.
Indicates a product was not added through advanced catalog services.
Indicates images have not completed compliance processing.
CommerceHub provides multiple ways for you to view your catalog exceptions:
- Viewing all catalog exceptions
- Viewing item-level catalog exceptions
Viewing all catalog exceptions
The Catalog Exceptions page provides visibility into all product exceptions (products with non-compliant attributes) across your product categories. This page is updated on a continuous basis as exceptions are created or resolved.
Step 1: Click the navigation menu and select Automation & Reporting > Exceptions > Catalog Exceptions.
Step 2: The Catalog Exceptions page displays:
- An Active tab that lists categories and items with content and image exceptions. To resolve these exceptions, continue to Step 3.
- An Inactive tab that lists inactive categories and unassociated items. To move unassociated items to active categories, see Moving unassociated items to active categories.
Step 3: Export the list of exceptions to an Excel spreadsheet by clicking Export for each category.
Step 4: Follow the instructions to save or open the file. The spreadsheet highlights the non-compliant attributes for each product.
For more information about common errors and how to resolve them, see Troubleshooting common errors: advanced catalog services
Step 5: To resolve the product exceptions, update the products from the spreadsheet and re-upload the spreadsheet to the corresponding category. For more information, see Editing your products.
When resolved, exceptions will immediately be removed from the Catalog Exceptions page.