This page contains documents that are unique for suppliers connecting with Country Home Products on the platform. The documents on this page have been customized for Country Home Products suppliers and should be used during the onboarding process and when receiving live orders.
For questions related to the Country Home Products drop-ship program, please reach out to your brand's Country Home Products merchandising representative.
For onboarding support, please email the Onboarding team at dscopartnersetup@rithum.com.
For production support, check out the supplier documentation or or reach out to our Software Support team.
Onboarding with Rithum
To learn more about the onboarding process and your next steps, see:
Required fields by workflow
Country Home Products requires certain fields for inventory, cancel, and shipment updates. You will need to ensure that you are sending all the required fields for this program. The document below outlines those required fields by workflow.
Important: Inventory must be updated at least once per day by 3 PM CT.
Country Home Products - Required Fields by Workflow
Partner SKU
A requirement of working with Country Home Products is that each item in the platform must include a partner SKU. A partner SKU (also referred to as a merchant SKU or retailer SKU) is the identifier used by Country Home Products when creating orders for a supplier's items. The partner SKU is not the same thing as a vendor SKU. The vendor SKU is the supplier's own unique identifier for the item. The partner_sku field in the platform should be used to include the retailer SKU for Country Home Products.
The table below shows the difference between a vendor SKU and retailer SKU and how each of those SKUs should be used.
| Rithum Field | Item Identifier |
|---|---|
| sku | Vendor SKU |
| partner_sku | Retailer SKU |
Excel templates for each workflow
If you would like a description of the required fields listed in the document above, or if you plan on using Excel files for your feeds, the templates below are available for you to use.
Returns can be submitted via API or through the web application.
Country Home Products - Inventory Upload Template
Country Home Products - Catalog Upload Template
Packing slip guide
Packing slips can be downloaded in the platform. If you prefer to create your own packing slips, this document provides instructions for replicating packing slips for Country Home Products. Once you have created your packing slips, please submit samples to Country Home Products for approval.
EDI documentation
If you are going to exchange EDI documents with the platform for Country Home Products, you will use the standard EDI specifications.
Note: In the EDI specifications, there are two versions for the 850 file: 4010 and 5010. For Country Home Products, we recommend you use the 5010 version for 850 files. All other files (846, 856, 870, 810) will use the 4010 version.
Comments
Please sign in to leave a comment.