Audience: Retailers
Cancel codes allow both retailers and suppliers to share exact details on what went wrong with a cancelled order.
In addition, you can customize the Rithum cancel codes that you want to use by using the Cancel Code Mapping tool. This article will show you how to use the cancel codes as well as set up your cancel code mapping.
Supported cancel reasons
Here are some of the reasons you can assign to a cancellation:
Note: Not all cancel codes listed here may be available to you. These codes are determined by the retailer via the Cancel Code Mapping tool.
| Initiated by | Cancel Reason | Description |
|---|---|---|
| Supplier | Out of Stock | Items ordered are currently out of stock. |
| Supplier | Discontinued Item | Items ordered are currently discontinued. |
| Supplier | Not Enough Stock | Items ordered are not out of stock, but there is not enough stock to fulfill the order. |
| Supplier | Bad Address/ Incorrect Address |
Shipping address on the order is incorrect or invalid. |
| Supplier | Invalid Ship Instructions | Shipping instructions are invalid. |
| Supplier | Can't Ship On Time | Supplier cannot ship the items by a required delivery date. |
| Supplier | Cancelled at Retailer Request | Retailer requested the supplier to cancel the items. |
| Supplier | Other | Any other reason not covered by a cancellation code. |
| Supplier | Bad SKU | Items ordered have an incorrect SKU. |
| Supplier | Cannot Ship To Country | Supplier cannot ship to the country on the shipping address. |
| Supplier | Cannot Ship To PO Box | Supplier cannot ship to a PO Box. |
| Supplier | Cannot Ship USPS | Supplier cannot ship via USPS. |
| Supplier | Carrier Does Not Service Delivery Location | Carrier cannot deliver to the shipping address location. |
| Supplier | Customer Refused Delivery | Customer refused the delivery. |
| Supplier | Duplicate Order | Duplicate order. |
| Supplier | Invalid Method of Shipment | Order has an invalid shipping method. |
| Supplier | Invalid UOM | Items ordered have an incorrect unit of measurement. |
| Supplier | Item Recall | Items ordered have been recalled. |
| Supplier | Minimum Order Not Met | Number of items ordered does not meet the minimum requirement. |
| Supplier | Order Entry Error | Order has invalid data. |
| Supplier | Order Info Missing | Order is missing data. |
| Supplier | Preorder Cancellation | Order was cancelled. |
| Supplier | Fraud | Fraudulent purchase. |
| Supplier | To Close Order and Allow Reissue | Order must be closed and allowed to be reissued. |
| Supplier | Unable to Contact Recipient | Supplier is unable to contact the recipient. |
| Retailer | Customer Regret | Order cancelled at customer request. |
| Retailer | Fraud | Fraudulent purchase. |
| Retailer | Non-compliant | Processing delay by the supplier. |
| Retailer | Order Expiry - Late Shipment | Order has not been shipped by supplier, cancelled by retailer. |
| Retailer | Other | Any other reason not covered by a cancellation code. |
Using cancel codes in the web application
Step 1: Follow these steps to get to the order's Cancellation page: Cancel a Line Item in Rithum.
Step 2: You should now see a drop-down where you can select the Reason Code behind the cancellation.
Using cancel codes in flat files (.XLS, .CSV, .TAB)
Cancel codes can be indicated on any flat file by using the "line_item_cancel_code" field. See this example from a .XLS spreadsheet:
You can reference the Dsco schema and download the cancellation template here: Rithum Data Schema
Using cancel codes in EDI
The Rithum EDI spec supports cancel codes given on the 870. Specifically, you can indicate this code on the ISR03 segment. Refer to the Rithum Data Schema for more information.
Example:
ISR*IC*20190715*W01
This segment is indicating that the order is cancelled (IC), the date stamp, and the reason code being "out-of-stock" (W01). Please note that EDI has its own set of ISR03 codes outside of the default Rithum codes.
For those using the original Kohl's EDI 856 mapping for cancellations, the cancel code should be included on the REF 'ZZ' segment. The ISR03 code should be given on REF02 with 'line_item_cancel_code' on REF03.
Example:
REF*ZZ*W01*line_item_cancel_code
Updated Kohl's 856 specifications can be accessed here.
Using cancel codes in the Rithum API
For API users, please include a "cancelCode" string with the appropriate code to your Order Status updates.
Example:
"cancelCode": "CXSD",
"cancelledQuantity": 1,
The "CXSD" code indicates that the quantity cancelled was due to being discontinued.
For additional information you can reference the API Order Status documentation here.
Mapping cancel codes
If you want to use something other than the Rithum default codes to identify the cancellation reasons or to view cancel codes specific to your trading partner, use the Cancel Code Mapping tool.
Warning! If you are using EDI to send in cancel codes, this tool will not apply to you.
Step 1: Click the navigation menu and select Settings > Mapping Settings.
Step 2: On the Mapping Settings page, click Cancel Code Mapping.
Step 3: The page expands to display a list of all cancel reasons and codes. From here, you can:
- View cancel codes enabled by your trading partner (highlighted rows).
- Customize your own cancel codes.
- Select the Customize checkbox and add the custom Reason Code.
- Click SAVE CHANGES. You can now send your own customized code for any order cancellation.
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