Audience: AAFES Suppliers

This page contains documents that are unique for suppliers connecting with Army & Air Force Exchange Service on the platform. The documents on this page have been customized for Army & Air Force Exchange Service suppliers and should be used during the onboarding process and when receiving live orders. 

For questions related to the Army & Air Force Exchange Service drop-ship program, please reach out to your brand's Army & Air Force Exchange Service merchandising representative.

For onboarding support, please email the Onboarding team at dscopartnersetup@commercehub.com.

For production support, check out the supplier documentation or email our Software Support team at support@dsco.io.

Onboarding with Rithum

To learn more about the onboarding process and your next steps, see:

Drop-ship program guidelines

Review the document below for details on the Army & Air Force Exchange Service drop-ship program.

Dropship Manual

Commission-based drop-ship model

In addition to a traditional drop-ship model, Army & Air Force Exchange Service offers a commission-based model that may be a better match for your organization. Under this model (sometimes called a marketplace model), Army & Air Force Exchange Service sets a commission percentage for suppliers, and suppliers then set the price for each item sold through Army & Air Force Exchange Service. This results in bringing your products to market quicker without the need to negotiate prices.

If you are interested in using a commission-based drop-ship model for your items, please reach out to Army & Air Force Exchange Service at ce-marketplaceinquiries@aafes.com.

Using advanced catalog services to set up your products

Advanced catalog services is designed to help you get products listed faster and give you greater visibility into the setup process. As a supplier, you are required to use advanced catalog services to add all rich product data, including images, for any products you wish to sell on Army & Air Force Exchange Service's website. To learn more, go to Advanced Catalog Services for Suppliers.

Looking for more information on managing your content with advanced catalog services? View and enroll in the Managing Your Content training course in CommerceHub University, which provides interactive, on-demand business and system training.

Note: Advanced catalog services is different from the Catalog templates that are used to provide product data to your retail partner. For more information about uploading default Catalog/Inventory templates using the Inventory page, see Creating or Updating Inventory.

Advanced Catalog Training for Army & Air Force Exchange Service - February 2024 - (Recording)

Required fields by workflow

Army & Air Force Exchange Service requires certain fields for inventory, cancel, shipment, and invoice updates. You will need to ensure that you are sending all the required fields for this program. The document below outlines those required fields by workflow.

AAFES Required Fields by Workflow

Excel templates for each workflow

If you would like a description of the required fields listed in the document above, or if you plan on using Excel files for your feeds, the templates below are available for you to use.

AAFES Inventory Upload Template

AAFES Order Cancel Upload Template

AAFES Shipment Upload Template

AAFES Invoice Upload Template

EDI documentation

If you are going to exchange EDI documents with Rithum for Army & Air Force Exchange Service, you will use the standard EDI specifications.

Note: In the EDI specifications, there are two versions for the 850 file: 4010 and 5010. For Army & Air Force Exchange Service, you are required to use the 5010 version for 850 files. All other files (846, 856, 870, 810) will use the 4010 version.

Resources

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