This page contains documents that are unique for suppliers connecting with JOANN on CommerceHub’s Dsco platform. The documents on this page have been customized for JOANN suppliers and should be used during the onboarding process and when receiving live orders.
For questions related to the JOANN drop-ship program, please reach out to your brand's JOANN merchandising representative.
For assistance with onboarding, reach out to CommerceHub’s Onboarding team:
- Email: dscopartnersetup@commercehub.com
- Phone: 518-810-070 (Option 2, Option 2, Option 2)
For general support, check out CommerceHub’s supplier documentation or reach out to the Technical Support team:
- Email: support@dsco.io
- Phone: 1-844-HUB-HELP
- Support Portal & Chat: https://support.dsco.io/
Onboarding with CommerceHub
CommerceHub is a distributed ecommerce network connecting supply, demand, and delivery that helps retailers and brands increase sales by expanding product assortments, promoting products on channels that perform, and enabling rapid, on-time customer delivery.
To learn more about the onboarding process and your next steps, see Onboarding to CommerceHub.
Integrating with CommerceHub
Check out the articles below for more information about CommerceHub’s integration options:
Using advanced catalog services to set up your products
Advanced catalog services is designed to help you get products listed faster and give you greater visibility into the setup process. As a supplier, you are required to use advanced catalog services to add all rich product data, including images, for any products you wish to sell on JOANN's website. To learn more, go to Advanced Catalog Services for Suppliers.
Looking for more information on managing your content with advanced catalog services? View and enroll in the Managing Your Content training course in CommerceHub University, which provides interactive, on-demand business and system training.
Note: Advanced catalog services is different from the Catalog templates that are used to provide product data to your retail partner. For more information about uploading default Dsco Catalog/Inventory templates using the Inventory page, see Creating or Updating Inventory.
Want to see some walkthroughs on how to set up your products? You can click through the steps directly in the Dsco platform using the Guide Me tool:
Required fields by workflow
JOANN requires certain fields for inventory, cancel, shipment, and invoice updates. You will need to ensure that you are sending all the required fields for this program. The document below outlines those required fields by workflow.
If you would like a description of the required fields listed in the document above, or if you plan on using Excel files for your feeds, the templates below are available for you to use.
Jo-Ann Stores Inventory Upload Template
Jo-Ann Stores Order Cancel Upload Template
EDI documentation
If you are going to exchange EDI documents with CommerceHub for JOANN, you will use the Dsco standard EDI specifications.
Note: In the Dsco EDI specifications, there are two versions for the 850 file: 4010 and 5010. For JOANN, you are required to use the 5010 version for 850 files. All other files (846, 856, 870, 810) will use the 4010 version.
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