This page contains documents that are unique for suppliers connecting with JOANN on the platform. The documents on this page have been customized for JOANN suppliers and should be used during the onboarding process and when receiving live orders. 

For questions related to the JOANN drop-ship program, please reach out to your brand's JOANN merchandising representative.

For onboarding support, reach out to the Onboarding team:

For production support, check out Rithum’s supplier documentation or email our Software Support team:

Onboarding with Rithum

To learn more about the onboarding process and your next steps, see: 

Integrating with Rithum

Check out the articles below for more information about Rithum’s integration options:

Using advanced catalog services to set up your products

Advanced catalog services is designed to help you get products listed faster and give you greater visibility into the setup process. As a supplier, you are required to use advanced catalog services to add all rich product data, including images, for any products you wish to sell on JOANN's website. To learn more, go to Advanced Catalog Services for Suppliers.

Looking for more information on managing your content with advanced catalog services? View and enroll in the Managing Your Content training course in CommerceHub University, which provides interactive, on-demand business and system training.

Note: Advanced catalog services is different from the Catalog templates that are used to provide product data to your retail partner. For more information about uploading default Catalog/Inventory templates using the Inventory page, see Creating or Updating Inventory.

Want to see some walkthroughs on how to set up your products? You can click through the steps directly in the platform using the Guide Me tool:

Required fields by workflow

JOANN requires certain fields for inventory, cancel, shipment, and invoice updates. You will need to ensure that you are sending all the required fields for this program. The document below outlines those required fields by workflow.

Jo-Ann Stores Required Fields by Workflow

If you would like a description of the required fields listed in the document above, or if you plan on using Excel files for your feeds, the templates below are available for you to use.

Jo-Ann Stores Inventory Upload Template

Jo-Ann Stores Order Cancel Upload Template

Jo-Ann Stores Shipment Upload Template

Jo-Ann Stores Invoice Upload Template

EDI documentation

If you are going to exchange EDI documents with Rithum for JOANN, you will use the standard EDI specifications.

Note: In the EDI specifications, there are two versions for the 850 file: 4010 and 5010. For JOANN, you are required to use the 5010 version for 850 files. All other files (846, 856, 870, 810) will use the 4010 version.

Resources

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