Supporting you Through the Holidays

With the holiday season just around the corner, CommerceHub is here to help you prepare for holiday sales, stay on top of shipments, and meet your performance goals. Check out these tips and resources to help you maximize the CommerceHub Dsco platform and prepare for a successful holiday season.

  • Register for our live webinar or view our Supplier Webinar library
  • Refresh employees or train seasonal staff
  • Follow the experts on our blog
  • Review your email subscriptions
  • Review incident reporting guidelines

LIVE Webinar Offering

To register, click the link below. 

Resources to Keep You Moving for the Holidays

Tuesday, October 26, 2021 1PM EST

To view previously recorded Supplier Webinars, click the link below.

Supplier Webinars

Strengthen Your Team by Building the Right Skills

Head to CommerceHub's Dsco Platform Support articles to learn or refresh on:

Stay Informed with CommerceHub Emails and Notifications

Ensure you and your team are informed by updating your subscriptions and distribution lists. Learn more about accessing your account settings.

Holiday 2021: Unwrapping the Best Strategies to Make it a Success

Take a look at some of the biggest trends and how they may impact Holiday 2021: https://www.commercehub.com/resources/holiday-2021-unwrapping-the-best-strategies-to-make-it-a-success/

Supplier Incident Reporting

In the rare event that something goes wrong on your side or ours, CommerceHub Technical Support is here to make sure that the paths of communication are clear and problems are resolved quickly and completely.

What can Technical Support help me with?

The Technical Support team is your first point of contact for both urgent and day-to-day questions, including those related to connectivity, data exchange, order issues, file failures, system maintenance, product updates, and other site-related matters.

How do I get in touch with a Technical Support Representative?

Email support@dsco.io or use the chat feature in the CommerceHub Dsco platform.

What are Technical Support's normal business hours?

Monday through Friday, 9:00 A.M. to 6:00 P.M. (Eastern Time) with live agents.

What if I need help outside of normal business hours?

CommerceHub on-call agents are available after hours for urgent issues, Monday through Friday, 6:00 P.M. to 9:00 A.M. (Eastern Time) or weekends/holidays with 24-hour paging.

  • For urgent/time-sensitive issues, email Technical Support at support@dsco.io and include URGENT in the subject line.
  • For non-urgent/not time-sensitive issues, email Technical Support at support@dsco.io.
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