Adjusted Fill Rate differs from the gross fill rate by only including cancellations that are related to an inventory shortage. Lines that are cancelled for non inventory-shortage-related reasons (for example, a retailer-requested cancel or order data issues) are excluded, while cancellations that occurred due to an inventory shortage (for example, out of stock, discontinued items) are included. This metric offers additional insight into the subset of fulfillment performance that is more directly related to inventory control.

To view order details about any cancelled lines, click the PO link.

All

Shipped on Time is the percentage of order lines where the supplier’s reported ship date was on or before the retailer’s ship due date relative to all order lines that were closed with at least one ship action during the selected interval. If multiple ship actions are submitted for a given line, the latest ship date reported by the supplier is used to calculate this metric. If any quantity on a closed line was cancelled, the calculation considers the entire line on time if all shipped quantities were sent on or before the retailer’s ship due date.

The severity of the lateness of a line is measured in business days, calculated using the retailer’s specified business day calendar.

Note: Lines with cancellation requests will not be included in the Shipped on Time calculation.

To view order details about any late lines, click the PO link.

Select retailer and supplier partners

Important: Contact your retailer with any questions about their shipping expectations.