This page contains documents that are unique for suppliers connecting with DSW on the platform. The documents below have been customized for DSW suppliers and should be used during both the onboarding process and when receiving live orders.
For questions related to the DSW drop-ship program policies/administration, please reach out to your brand's DSW merchandising representative or reach out to the DSW drop-ship program directly.
For onboarding support, please email the Onboarding team at dscopartnersetup@rithum.com.
For production support, check out the supplier documentation or email our Software Support team.
Onboarding with Rithum
To learn more about the onboarding process and your next steps, see:
Required fields by workflow
DSW requires certain fields for inventory, order, cancel, and invoice updates. You will need to ensure that you are sending all the required fields for this program. The document below will outline those required fields by workflow.
Excel templates for each workflow
If you'd like a description of the required fields listed in the doc above, or if you plan on using Excel files for your feeds and want a pre-made template, the following templates are available for you to use.
EDI documentation
If you're going to be exchanging EDI documents with Rithum for DSW, then you will be using the standard EDI specifications.
Note: In the EDI specifications, there are two versions for the 850 file: version 4010 and 5010. DSW requires that you use the 5010 version for 850 files. All other files (846, 856, 870, 810) will use the 4010 version.
Common Shipment Confirmation File Errors
Refer to the document below for help with file errors and their resolutions.
DSW Common Shipment Confirmation File Errors
Frequently asked questions
Q: How do I view cancelled orders?
A: Use the Orders page.
Step 1: Click the navigation menu and select Workflows > Orders.
Step 2: Click All at the upper left to select all orders.
Step 3: Use the Order Status filter on the left to filter for cancelled orders. You can then select all the cancelled orders for export if needed.
Q: How do I receive a report on cancellations?
A: You can configure an automated cancellation report on the Reports page. This can be sent to your team daily. For more information, see Configuring and scheduling reports.
Q: How do I view uninvoiced orders?
A: For information on viewing uninvoiced orders, see View uninvoiced orders. In addition, there is a report called Uninvoiced Orders available on the Reports page. See Configuring and scheduling reports.
Q: How do I update a partially shipped order that has the same tracking number?
A: To ensure that your previous and current updates to the order are saved, you must send ship details for ALL line items on the order (not just the line being updated) when making multiple updates.
As a best practice to limit partial shipments, DSW recommends that you include all line items in a shipment with a single tracking number.
To learn more, see Adding shipment information to orders.
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