Audience: Retailers

You can set rules and expectations for the available order and inventory metrics through the Dynamic Service Level Agreement (SLA) feature. Before you set up your rules, be sure you understand how rules and deadlines are calculated. For more information, see About SLA metrics and Understanding SLA rules and deadlines.

For recommendations on how to optimize your SLA rules, contact your Rithum Account Manager.

Once you set rules, make sure your suppliers are aware of your performance expectations. Be aware that paused or onboarding suppliers are excluded from SLA measurement.

Note: Ship by dates on Purchase Orders can be set by the Created > Shipped rule. If a retailer sends an order without a `ship by` date, and a Created > Shipped rule is applied, the SLA-calculated deadline will be used as the `ship by` date on the Purchase Order sent to the supplier. A Created > Shipped rule may also override the original `ship by` date on a Purchase Order if the rule hierarchy is configured to allow this.

Configuring your SLA rules

Step 1: Click the navigation menu and select Settings > SLA.

Step 2: Select the metric on the left for which you'd like to add rules.

Step 3: A description of the metric you chose is displayed. Click Add New Rule.

Retailer_Setting up SLA rules.png

Step 4: Specify the rule name and click Next.

Step 5: Depending on the metric you selected, set up the rules accordingly:

  • Select which order lines/ suppliers will be affected by this rule.
    • Click ADD CONDITION to configure the conditions that will apply to this rule (such as specific suppliers, SKUs, shipping methods, or various order attributes).
  • Determine if the rule's intent is to measure or exclude orders/order lines/suppliers from measurement.
    • Selecting Do not measure will result in no deadlines being sent for the orders/order lines/suppliers identified by the rule.
  • Set the violation interval for the rule (for example, the expectation). This specifies the maximum allowable time suppliers have to take action before they violate the SLA.
  • Set the warning time for the rule. This determines how much advance notice you and your suppliers will receive before upcoming SLA deadlines.
  • Arrange your rules into a hierarchy. As orders/order lines are evaluated, the rules will be applied from top to bottom, starting with the first rule at the top of the hierarchy and the default rule at the bottom. Use the up and down arrows to place the rules in the order you prefer.

Note: The example below is for an order metric. Fields related to inventory will be displayed for inventory metrics.

Retailer_Setting up SLA rules_2.png

Step 6: When you're finished, click Publish in the top-right corner to save the settings. All orders created after you publish the rules will be measured against these rules.

Note that rules are not retroactive. Any warnings or violations that existed before a rule was updated will remain until they are resolved.

 

 

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