Dormify Documentation – Rithum Support

Audience: Dormify suppliers

This page contains information that is unique for suppliers connecting with Dormify on the platform. This page has been customized for Dormify suppliers and should be referenced during both the onboarding process and when receiving live orders.

For questions related to the Dormify drop-ship program policies/administration, please reach out to your brand's Dormify merchandising representative or reach out to the Dormify drop-ship program at dropship@dormify.com.

For onboarding support, please email the Onboarding team at dscopartnersetup@rithum.com.

For production support, check out the supplier documentation or email the Software Support team. Visit our website for contact details.

Onboarding with Rithum

To learn more about the onboarding process and your next steps, see:

Required fields by workflow

Dormify requires certain fields for inventory, cancel, shipment, and invoice updates. You will need to ensure that you are sending all the required fields for this program. The document below outlines those required fields by workflow.

Dormify - Required Fields by Workflow

Excel templates for each workflow

If you would like a description of the required fields listed in the document above, or if you plan on using Excel files for your feeds, the templates below are available for you to use.

Returns can be submitted via API or through the portal.

Dormify - Inventory Upload Template

Dormify - Order Cancel Upload Template

Dormify - Shipment Upload Template

Dormify - Invoice Upload Template