This page contains documents that are unique for suppliers connecting with Lord & Taylor on the platform. The documents below have been customized for Lord & Taylor suppliers and should be used during both the onboarding process and when receiving live orders. 

For questions related to the Lord & Taylor drop-ship program, please reach out to your brand's Lord & Taylor merchandising representative: dropship@lordandtaylor.com

For onboarding support, please email the Onboarding team at dscopartnersetup@rithum.com.

For production support, check out Rithum’s supplier documentation or reach out to our Software Support team.

Onboarding with Rithum


Email 
dropship@lordandtaylor.com when testing is complete. 

  • Subject line: L&T Rithum Testing Complete – Vendor Name & Rithum Number
  • Notification delays and incomplete steps can impact the Rithum account activation process.
  • We will review the account to confirm testing was completed successfully, and follow-up regarding next steps.
  • You will receive an email confirmation once your account has been activated.

The expectation for all vendors is to register and begin testing immediately once the invite has been sent, completing the entire onboarding process in a timely manner. Otherwise, requests are subject to cancellation. If a third-party is responsible for completing testing, your team will need to make sure they are making progress and meeting the deadlines set.

Required Fields by Workflow

Lord & Taylor requires certain fields for inventory, order, and invoice updates. You will need to ensure that you are sending all the required fields for this program. The below document will outline those required fields by workflow.

Lord & Taylor Required Fields by Workflow

Packing Slips

Packing slips can be downloaded from the platform. If you prefer to create your own packing slips, this document provides instructions for replicating packing slips for Lord & Taylor. 

Lord & Taylor - Packing Slip Guide

Excel Templates for Each Workflow

Lord & Taylor Invoice Upload Template

Lord & Taylor Inventory Upload Template

Lord & Taylor Shipment Upload Template

Lord & Taylor Cancel Upload Template

Shipping & Billing Information

In a follow-up email, Lord & Taylor will provide the FedEx or UPS third-party billing & important shipping information.

Supplier is responsible for:

  • Facilitating third-party billing account setup with their own shipping account ASAP.
    • *Contact FedEx/UPS if assistance is needed.
  • Confirming third-party billing is established before Lord and Taylor can activate your account. This will prevent delays with order fulfillment.
  • Audits and appropriate use of the account.

*Lord & Taylor will not pay invoices/shipping expenses unless the correct third-party billing is used.

EDI Documentation

If you're going to be exchanging EDI documents with Rithum for Lord & Taylor, you will be using the platform's standard EDI specifications.

Note: In the EDI specifications, there are two versions for the 850 file: version 4010, and 5010. For Lord & Taylor, it is required that you utilize the 5010 version for 850 files. All other files (i.e., 846, 856, 870, 810) will be the 4010 version.

 Lord & Taylor requires the following EDI documents for the drop-ship program:

  • 846 Inventory Advice
  • 850 Purchase Order (5010v)
  • 855 Purchase Order Acknowledgement
  • 856 Advanced Ship Notice (ASN)
  • 870 Order Status (Cancel)
  • 810 Invoice
Email Area of Responsibility
support@dsco.io  Troubleshooting, integration, and platform-related questions
dropship@lordandtaylor.com  All drop-ship inquires
APinfo@lordandtaylor.com General Accounts Payable
itemsetup@lordandtaylor.com Vendor image inquiries/Vendor ecommerce inquiries

Resources

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