This page contains documents that are unique for suppliers connecting with Zappos on the platform. The documents below have been customized for Zappos suppliers and should be used during both the onboarding process and when receiving live orders. 

For questions related to the Zappos drop-ship program policies/administration, please reach out to your brand's Zappos merchandising representative or reach out to the Zappos drop-ship program at

For onboarding support, please email the Onboarding team at

For production support, check out Rithum’s supplier documentation or email our Software Support team at

Onboarding with Rithum

To learn more about the onboarding process and your next steps, see:

Required Fields by Workflow

Zappos requires certain fields for inventory, order, and invoice updates. You will need to ensure that you are sending all the required fields for this program by workflow (e.g. Inventory, Shipments, Cancellations, Invoicing). Please review the document below for a list of the required fields by workflow. 

Zappos Required Fields by Workflow

Custom Shipping Codes

Zappos uses custom ship mapping codes for their orders through the platform. As such, the platform Ship Mapping feature cannot be used in this case. Suppliers will need to directly handle each of the service-level codes listed below.

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