This page contains documents that are unique for suppliers connecting with Zappos on CommerceHub's Dsco platform. The documents below have been customized for Zappos suppliers and should be used during both the onboarding process and when receiving live orders.
For questions related to the Zappos drop-ship program policies/administration, please reach out to your brand's Zappos merchandising representative or reach out to the Zappos drop-ship program at vendorsupport@zappos.com.
For general support with the Dsco platform or technical questions about the drop-ship program, you can check out CommerceHub's supplier documentation or email our Technical Support team at support@dsco.io.
Required Fields by Workflow
Zappos requires certain fields for inventory, order, and invoice updates. You will need to ensure that you are sending all the required fields for this program by workflow (e.g. Inventory, Shipments, Cancellations, Invoicing). Please review the document below for a list of the required fields by workflow.
Excel Templates for Each Workflow
Custom Shipping Codes
Zappos uses custom ship mapping codes for their orders through the Dsco platform. As such, the Dsco platform Ship Mapping feature cannot be used in this case. Suppliers will need to directly handle each of the service-level codes listed below.
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