The CommerceHub Dsco platform offers a variety of email notifications that can help you stay on top of system changes, your performance, and errors and warnings related to orders and inventory. Any changes you make will be effective immediately. These notification settings can be set per user and can be unique for each user in your account.

Here are the available types of notifications:

  • System - All notifications pertaining to system changes or issues. This includes file failure and data issue notifications. This notification is available to retailers and suppliers. 
  • Performance - All notifications that assist with managing fulfillment, inventory, and program performance, including Order Exceptions and Inventory Exceptions. This notification is only available to suppliers. 
  • System Status - All notifications related to platform-related issues (such as connectivity issues or inability to access features), maintenance events, and time-sensitive problem notices. This notification is available to retailers and suppliers.
  • Conversations - All notifications related to conversations delivered through the Inbox feature. This notification is available only to suppliers.
  • Inventory Holds - All notifications related to automatic and manual inventory holds. This notification is available only to suppliers.

Configuring your system notifications

This notification is available to retailers and suppliers.  

Step 1: Click the navigation menu in the top left corner and select Settings > Notifications.

Step 2: The Notifications page is displayed.

  • If you're a retailer, continue to Step 3.
  • If you're a supplier, click System tab, then continue to Step 3.

Step 3: Use the drop-down menus to select the frequency of the notification for errors, warnings, and information for each pipeline exception type you'd like to configure. 

Step 4: At the bottom of the page, select when you'd like to receive the email notifications. This applies to frequencies of either daily or weekly.

Step 5: Click Save Preferences at the top of the page to save your settings. 

Configuring your performance notifications

The following notifications are only available to suppliers.

  • CommerceHub sends an aggregated summary of order exceptions on a schedule specified by the supplier.
  • We send suppliers inventory exceptions on a schedule or once they occur. We also send a reminder 24 hours after the violation deadline.

Suppliers automatically receive email notifications of exceptions M-F on a random hour between 8:00 am and 1:00 pm. However, a supplier can set when they would like to receive their exception summary (for example, weekdays at 8:00 am). When they are scheduled to receive their summary, we aggregate and report any open warnings or violations.

Step 1: Click the navigation menu in the top left corner and select Settings > Notifications.

Step 2: The Notifications page is displayed. Click Performance from the left navigation bar.

Step 3: Click Subscribe for the desired notification.

  • For order exceptions summaries, select the days of the week and time you'd like to receive the notification. If you'd like to change the timezone of the notification schedule, go to your Account Settings and update the display Time Zone in your General Settings.
  • For inventory exception alerts, you'll immediately receive an email after you miss a required inventory update and then every 24 hours until the exception has been resolved.

Configuring your system status notifications

This notification is available to retailers and suppliers.

Step 1: Go to https://statuspage.incident.io/commerce-hub and click Subscribe to updates at the top of the page.

Tip: We also recommend you bookmark this page to quickly see system status updates without logging into CommerceHub.

Step 2: In the Subscribe to updates pop-up, enter your email address, click the Subscribe to specific components checkbox, and select the applicable components.

Step 3: When complete, click Subscribe.

Subscribe to Email popup3_500px.png

Configuring your conversation notifications

Step 1: Click the navigation menu and select Settings > Notifications.

Step 2. Click the Conversations tab at the top of the page.

Step 3. Select the desired frequency of when to receive emails and click Save. You can also unsubscribe or subscribe using the Subscribe toggle.

Note: To revert to the default settings, click Reset.

Configuring your inventory hold notifications

Step 1: Click the navigation menu and select Settings > Notifications.

Step 2. Click the Inventory Hold tab at the top of the page.

Step 3. Select the desired frequency of when to receive emails and click Save. You can also unsubscribe or subscribe using the Subscribe toggle.

Note: To revert to the default settings, click Reset.

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