The CommerceHub Dsco platform provides several Exceptions pages to help you isolate and handle any issues that arise with your retailer connections or fulfillment process. 

Here are the available types of exceptions:

  • Pipeline exceptions - All notifications that pertain to system changes or issues, including file failures and data issue exceptions. Pipeline rules include all CommerceHub Dsco platform standard rules as well as any additional validation rules applied by your trading partner.
  • Order exceptions - All exceptions that relate to the fulfillment of orders, such as acknowledging, shipping, cancelling, invoicing, etc. Order exceptions are measured based on your retailer's configured SLA rules.
  • Inventory exceptions - All exceptions that relate to inventory, such as update frequency, etc. Inventory exceptions are measured based on your retailer's configured SLA rules.

Interested in getting email alerts when exceptions occur? Learn more about configuring your notification preferences.

Viewing and resolving pipeline exceptions

Important: For Pipeline exceptions, the Exceptions page can only display errors with data that has been delivered and processed in your CommerceHub Dsco account. If there is an issue with your data feeds not making it to the Dsco platform in the first place, those will not appear as exceptions. Please reach out to support@dsco.io for help in diagnosing missing data feeds.


Step 1: Click the Navigation icon in the top left corner, select Automation & Reporting, select Exceptions, and then select Pipeline Exceptions.

Step 2: The Pipeline Exceptions page is displayed with a list of your exceptions, with the most recent exceptions at the top.

In this example, Invoice 55172506 failed to create because it was submitted without a total amount.

Step 3: From here, you can:

  • Filter and view exceptions based on their severity. Click:
    • Error: The exception caused the update to reject completely. 
    • Warning: The update was still processed, but a warning was issued. These warnings are useful when your retailer may be planning to enforce a new requirement, but wants to give you time to adjust your data feed before actually rejecting those updates. 
    • Info: The update was processed but includes an informational message. This is the least impactful severity but may hold useful information about your data.
  • Resolve a pipeline exception. Click the exception you'd like to resolve, and it will expand to a detailed view.

Note: Some exceptions cannot be resolved using the Exceptions page and can be resolved outside of the page. For example, re-submitting an invoice with a valid total amount via an upload or other process will remove the exception from the page.

In the example below, the following options are displayed to (a) fix the invoice total and (b) provide a valid UPC code.

Fill out the appropriate fields to resolve the exception and click Save.

When resolved, exceptions will immediately be removed from the page. 

Viewing and resolving order exceptions

Step 1: Click the Navigation icon in the top left corner, select Automation & Reporting, select Exceptions, and then select Order Exceptions.

Step 2: The Order Exceptions page is displayed with a list of your exceptions, with the oldest exceptions at the top.

Step 3: From here, you can: 

  • Filter your exceptions by exception type. Click the filter icon (shown below) and select any of the available filter options. Click Save.
  • Resolve an order exception. Click the PO Number to navigate to the Order Details page and take action or export the list of exceptions and process the order through your normal file exchange process. 

When resolved, exceptions will immediately be removed from the page. 

Viewing and resolving inventory exceptions

Step 1: Click the Navigation icon in the top left corner, select Automation & Reporting, select Exceptions, and then select Inventory Exceptions.

Step 2: The Inventory Exceptions page is displayed with a list of your exceptions, with the oldest exceptions at the top.

Step 3: From here, you can:

  • Review your exception details and understand your retailer's requirement for the inventory exception.
  • Filter your exceptions. Click the filter icon at the top of the page and select any of the available filter options. Click Save.

When resolved, exceptions will immediately be removed from the page.

Was this article helpful?
0 out of 0 found this helpful

Comments

0 comments

Please sign in to leave a comment.