Important: For Pipeline exceptions, the Exceptions page can only display errors with data that has been delivered and processed in your Rithum account. If there is an issue with your data feeds not making it to the platform in the first place, those will not appear as exceptions. Please reach out to the Software Support team for help in diagnosing missing data feeds.

Step 1: Click the navigation menu and select Automation & Reporting > Exceptions >  Pipeline Exceptions. The Pipeline Exceptions page is displayed with a list of your exceptions, with the most recent exceptions at the top.

In this example, Invoice 55172506 failed to create because it was submitted without a total amount.

Step 2: From here, you can:

• Filter and view exceptions based on their severity. Click:
  • Error: The exception caused the update to reject completely. 
  • Warning: The update was still processed, but a warning was issued. These warnings are useful when your retailer may be planning to enforce a new requirement, but wants to give you time to adjust your data feed before actually rejecting those updates. 
  • Info: The update was processed but includes an informational message. This is the least impactful severity but may hold useful information about your data.

• Resolve a pipeline exception. Click the exception you'd like to resolve, and it will expand to a detailed view.

Note: Some exceptions cannot be resolved using the Exceptions page and can be resolved outside of the page. For example, re-submitting an invoice with a valid total amount via an upload or other process will remove the exception from the page.

In the example below, the following options are displayed to (a) fix the invoice total and (b) provide a valid UPC code.

Step 3: Fill out the appropriate fields to resolve the exception and click Save.