This page contains documents that are unique for suppliers connecting with SmartPak on the platform. The documents below have been customized for SmartPak suppliers and should be used during both the onboarding process and when receiving live orders.

For questions related to the SmartPak drop-ship program, please reach out to Dan Rollins at

For onboarding support, please email Onboarding team at

For production support, check out the supplier documentation or email the Software Support team. Visit our website for contact details.

EDI documentation

If you are going to be exchanging EDI documents with Rithum for SmartPak, click here for the Platform EDI spec.

Packing slip guide

Use the document below to create your in-house packing slip and map fields on order files from the platform to the packing slip.

SmartPak In-House Pack Slip Guide

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Invoicing in the Platform

See the document below for the required fields provided by SmartPak. To prevent delays receiving payment, please ensure all required fields are provided when submitting invoices.  

For more information on invoicing:

SmartPak Portal Invoice

Required fields by workflow

SmartPak Required Fields by Workflow

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