This page contains documents that are unique for suppliers connecting with Chewy on Dsco. The documents below have been customized for Chewy suppliers and should be used during both the onboarding process and when receiving live orders. 

For questions related to the Chewy dropship program policies/administration, please reach out to your brand's Chewy merchandising representative or reach out to the Chewy dropship program at dropship@chewy.com.

For general support help with Dsco or technical questions about the dropship program, you can check out the Dsco supplier documentation or email our support team at support@dsco.io.

Onboarding with Dsco

Here is a short overview of the Dsco onboarding process.

Chewy Dropship Program Guidelines

Chewy has provided documentation on dropship program guidelines including details on program SLAs, photography requirements, typical timelines, etc. through that site.

The dropship program guidelines can be found in the document linked below. 

EDI Documentation

If you're going to be exchanging EDI documents with Dsco for REI then you will be using the Dsco standard EDI specifications. Click here for the Dsco EDI spec.

NOTE: In the Dsco EDI specifications there are two versions for the 850 file: version 4010, and 5010.  For Chewy it is required that you utilize the 5010 version for 850 files. All other files (i.e., 846, 856, 870, 810) will be the 4010 version.

Packing Slip Guide

Use the PDF below to create your in-house packing slip and map fields on order files from Dsco to the packing slip.

Required Fields by Workflow

Chewy requires certain fields for inventory, order, and invoice updates. You will need to ensure that you are sending all the required fields for this program. To view the required fields see the required fields doc below.

Excel Templates For Each Workflow

If you'd like a description of the required fields listed in the doc above, or if you plan on using excel files for your feeds and want a pre-made template, use these files.

Chewy Inventory Template

Chewy Shipment Template

Chewy Cancellation Template

Chewy Invoice Template 

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