Chewy Documentation – CommerceHub Support

This page contains documents and standards that are unique for suppliers connecting with Chewy on CommerceHub's Dsco platform. The documents and links below have been customized for Chewy suppliers and should be used during both the onboarding process and when receiving live orders.

For questions related to the Chewy drop-ship program policies/administration, please reach out to your brand's Chewy merchandising representative or reach out to the Chewy drop-ship program at dropship@chewy.com.

For onboarding support, please email CommerceHub’s Onboarding team at dscopartnersetup@commercehub.com.

For production support, check out CommerceHub’s supplier documentation or email our Technical Support team at support@dsco.io.

Onboarding with CommerceHub

To learn more about the onboarding process and your next steps, see Joining the CommerceHub Network.

Chewy drop-ship program guidelines

Chewy has provided documentation on drop-ship program guidelines including details on program SLAs, photography requirements, typical timelines, etc. These can be accessed on the Chewy Vendor Sharefile Portal. If you do not already have access, you will need to create a username and password to access the documents in this portal. If you don't know your access details, please reach out to DL-SC_Dropship_Supply_Chain@chewy.com.

On the Chewy Vendor Sharefile, you will find the drop-ship vendor playbook in the Merchandising folder, which will provide information on drop-ship program guidelines, SLAs, shipping policies, etc.

EDI documentation

If you're going to exchange EDI documents with CommerceHub for Chewy, you will use the Dsco standard EDI specifications.

Note: In the Dsco EDI specifications, there are two versions for the 850 file: version 4010 and 5010. Chewy requires that you use the 5010 version for 850 files. All other files (846, 856, 870, 810) will use the 4010 version.

Packing slips

Chewy.com does not use pack slips for drop-ship orders. Instead, please reach out to your Chewy.com representative directly to inquire about packaging requirements for orders.

Required fields by workflow

Chewy requires certain fields for inventory, order, and invoice updates. You will need to ensure that you are sending all the required fields for this program by workflow (e.g. Inventory, Shipments, Cancellations, Invoicing). To view the required fields, please email Technical Support at support@dsco.io.

Excel templates for each workflow

If you'd like a description of the required fields listed in the doc above, or if you plan on using Excel files for your feeds and want a pre-made template, we have created several templates for you to use. Please contact Technical Support at support@dsco.io for access to those templates.

CommerceHub's Dsco Platform Support