This page contains documents and standards that are unique for suppliers connecting with Chewy on the platform. The documents and links below have been customized for Chewy suppliers and should be used during both the onboarding process and when receiving live orders.
For questions related to the Chewy drop-ship program policies/administration, please reach out to your brand's Chewy merchandising representative or reach out to the Chewy drop-ship program at
DL-SC_Dropship_Supply_Chain@chewy.com.
For onboarding support, please email the Onboarding team at dscopartnersetup@rithum.com.
For production support, check out Rithum’s supplier documentation or reach out to our Software Support team.
Onboarding with Rithum
To learn more about the onboarding process and your next steps, see:
Required fields by workflow
Chewy requires certain fields for inventory, order, and invoice updates. You will need to ensure that you are sending all the required fields for this program by workflow. The document below outlines those required fields by workflow.
Excel templates for each workflow
If you'd like a description of the required fields listed in the doc above, or if you plan on using Excel files for your feeds, the templates below are available for you to use.
Chewy Inventory Upload Template
Chewy Shipment Upload Template
Chewy Cancel Upload Template
Chewy Invoice Upload Template
Chewy drop-ship program guidelines
Chewy has provided documentation on drop-ship program guidelines including details on program SLAs, photography requirements, typical timelines, etc. These can be accessed on the Chewy Vendor Partner Portal. If you do not already have access, you will need to create a username and password to access the documents in this portal. If you don't know your access details, please reach out to DL-SC_Dropship_Supply_Chain@chewy.com.
On the Chewy Vendor Partner Portal, you will find the drop-ship vendor playbook in the Merchandising folder, which will provide information on drop-ship program guidelines, SLAs, shipping policies, etc.
EDI documentation
If you're going to exchange EDI documents with Rithum for Chewy, you will use the standard EDI specifications.
Note: In the EDI specifications, there are two versions for the 850 file: version 4010 and 5010. Chewy requires that you use the 5010 version for 850 files. All other files (846, 856, 870, 810) will use the 4010 version.
Packing slips
Chewy.com does not use pack slips for drop-ship orders. Instead, please reach out to your Chewy.com representative directly to inquire about packaging requirements for orders.
API documentation
If you are going to exchange transactions via API, you will use the V3 API specifications. For more information, see Getting Started with Rithum’s V3 API.
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