We are happy to introduce order Cancellation Codes to the Dsco platform. These codes allow both retailers and suppliers to share exact details on what went wrong with a cancelled order.

In addition, you can customize the Dsco's cancellation codes that you want to use by using the Cancel Code Mapping tool. This article will show you how to use the cancel codes as well as setup your cancel code mapping.

How to Use Cancel Codes - PORTAL

1) Follow the steps in the portal to get to the order's Cancellation page: Cancel a Line Item in Dsco.

2) You should now see a dropdown where you can select the Reason Code behind the cancellation.

How to Use Cancel Codes - FLAT FILE (.XLS, .CSV, .TAB)

Cancel codes can be indicated on any flat file by using the "line_item_cancel_code" field. See this example from a .XLS spreadsheet:

You can reference the Dsco schema and download the cancellation template here: Dsco Data Schema

How to Use Cancel Codes - EDI (870)

The Dsco EDI spec supports cancel codes given on the 870. Specifically, you can indicate this code on the ISR03 segment.



This segment is indicating that the order is cancelled (IC), with the date stamp, and with the reason code being "out-of-stock" (W01). Please see the list of Support Cancellation Reasons along below, and note that EDI has its own set of ISR03 codes outside of the default Dsco codes. 

Supported Cancellation Reasons

Here are the reasons you can assign to a cancellation:

Note: Not all cancellation codes listed here may be available to you. These codes are determined by the retailer via the CANCEL CODE MAPPING page (see below).

EDI users should reference the "EDI ISR03 Code" rather than the "Dsco Cancel Code" (suppliers only).

Initiated by... Cancellation Reason Dsco Cancel Code EDI ISR03 Code
Supplier Out of Stock CXSS
The item(s) ordered are currently out-of-stock.
Discontinued CXSD
The item(s) ordered are currently discontinued.
Bad Address CXSB
The shipping address on the order is incorrect or invalid.
Invalid Ship Instructions CXSI
Shipping instructions are invalid.
Can't Ship On Time CXST
Supplier cannot ship the item(s) by a required delivery date.
Cancelled at Retailer Request CXSC
Retailer requested the supplier to cancel the item(s).
Other CXSO
Any other reason not covered by a cancellation code.
Retailer Customer Regret CXRR
N/A Order cancelled at customer request.
Retailer Fraud
N/A Fraudulent purchase.
Retailer Non-compliant
N/A Processing delay by the supplier.
Retailer Other CXRO N/A Any other reason not covered by a cancellation code.

Cancel Code Mapping

If you want to use something other than the Dsco default codes to identify the cancellation reasons, go to the Cancel Code Mapping tool by clicking on SETTINGS > CANCEL CODE MAPPING. 

From there you can view the list of Reason Codes assigned to each cancellation. Notice that rows highlighted indicate the codes enabled by your trading partner.

Click on the Customize box to input your own custom reason code:

Click on Save Changes when finished. You can now send in your own customized code for any order cancellation.

Warning! If you are using EDI to send in cancel codes the Cancel Code Mapper will not apply to you. Instead, please use the ISR03 standard codes listed on the table above. You can also reference the ISR03 codes here.

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