Audience: Nordstrom/Nordstrom Rack suppliers
This page contains documents that are unique for suppliers connecting with Nordstrom or Nordstrom Rack on CommerceHub’s Dsco platform. The documents below have been customized for Nordstrom/Nordstrom Rack suppliers and should be used during both the onboarding process and when receiving live orders.
For questions related to the Nordstrom/Nordstrom Rack drop-ship program, please reach out to your brand's Nordstrom/Nordstrom Rack merchandising representative.
For assistance with onboarding, please email CommerceHub’s Onboarding team at dscopartnersetup@commercehub.com.
For general support, check out the supplier documentation, or email our Technical Support team at support@dsco.io.
Onboarding with CommerceHub
Please review the following resources when onboarding with Nordstrom/Nordstrom Rack:
- Onboarding to CommerceHub
- About CommerceHub
- Dropship Operations Manual
- EDI Documentation
- Hiding Items
Required Fields by Workflow
Nordstrom/Nordstrom Rack requires certain fields for inventory, cancel, shipment, and invoice updates. You will need to ensure that you are sending all the required fields for this program. The document below outlines those required fields by workflow.
Flat File Templates
If you would like to use flat files (.XLS, .CSV, .TAB, etc.) to exchange data with the Dsco platform, download the templates below which contain the Nordstrom/Nordstrom Rack required fields.
Nordstrom Add Package Dimensions to Existing Items Upload
Packing Slips
Packing slips can be downloaded and exported in the Dsco platform. If you prefer to create your own packing slips, this document provides instructions for replicating packing slips for Nordstrom. Once you have created your packing slips, please submit samples to dropship@nordstrom.com for approval.
Nordstrom - Packing Slip Guide
Note: Nordstrom Rack suppliers are not required to use packing slips.
Frequently Asked Questions
- I’m already connected to Dsco for Nordstrom. What else do I need to know to connect with Nordstrom Rack?
- You will need to create another account for Nordstrom Rack.
- Nordstrom Rack does not use packing slips. Nordstrom Rack does not include packing slips or return labels with drop-ship orders.
- The ISA Sender/Receiver ID for Nordstrom Rack is ZZ/NRHL.
Two separate Dsco connections are required for vendors that participate in both Nordstrom and Nordstrom Rack drop-ship programs.
- EDI is not required to work with Nordstrom or Nordstrom Rack, but what documents should I prepare if I do use EDI?
- Inventory/EDI 846
- PO Doc/EDI 850
- Shipment Confirmation/ASN/EDI 856
- Cancel/EDI 870
- Invoice/EDI 810
- If you're interested in learning about other ways to connect to Dsco, check out this article.
- When using EDI, review this article on setting up automated jobs in Dsco.
- What do I need to do once Gandalf testing is complete?
- Load live item inventory data to Dsco.
- Make sure your quantities are accurate.
- Email and notify dsonboarding@nordstrom.com that testing is complete. The email subject line should contain: NORDSTROM TESTING COMPLETE / VENDOR NAME & VENDOR # or NORDSTROM RACK TESTING COMPLETE / VENDOR NAME & VENDOR #.
Using advanced catalog services to set up your products
If you've been selected by Nordstrom to use advanced catalog services, you are required to add all rich product data, including images, for any products you wish to sell on the Nordstrom or Nordstrom Rack website. Advanced catalog services is designed to help you get products listed faster and give you greater visibility into the setup process.
- To learn more, go to Advanced Catalog Services for Suppliers.
- To see a walkthrough of some of the features and functionality for advanced catalog services, click here.
Looking for more information on managing your content with advanced catalog services? View and enroll in the Managing Your Content training course in CommerceHub University, which provides interactive, on-demand business and system training.
Note: Advanced catalog services is different from the Catalog templates that are used to provide product/item data to your retail partner. For more information about uploading default Dsco Catalog/Inventory templates using the Inventory page, see Creating or Updating Inventory.
Supplier Communications
See below for a record of recent communications sent to Nordstrom/Nordstrom Rack suppliers.
Subject: Message on Behalf of Nordstrom: Introducing Rate Shopping
Date Sent: October 19, 2022
Sent To: Nordstrom/Nordstrom Rack suppliers
Subject: Message on Behalf of Nordstrom: Introducing Rate Shopping
Date Sent: October 3, 2022
Sent To: Nordstrom/Nordstrom Rack suppliers
Subject: Message on Behalf of Nordstrom: Partial Shipments and Open Line Items - Follow-up
Date Sent: August 3, 2022
Sent To: Nordstrom/Nordstrom Rack suppliers
Subject: Message on Behalf of Nordstrom: Updated Returns Process for Undeliverable Shipments
Date Sent: July 20, 2022
Sent To: Nordstrom/Nordstrom Rack suppliers
Subject: Message on Behalf of Nordstrom: Managing your performance
Date Sent: June 22, 2022
Sent To: Nordstrom/Nordstrom Rack suppliers
Subject: Message on Behalf of Nordstrom: Updated Length Requirement for Purchase Order Numbers - Launch
Date Sent: June 7, 2022
Sent To: Nordstrom/Nordstrom Rack suppliers
Subject: Message on Behalf of Nordstrom: New Ship By Date on Orders
Date Sent: June 6, 2022
Sent To: Nordstrom/Nordstrom Rack suppliers
Subject: Message on Behalf of Nordstrom: Reminder about Cancel Codes
Date Sent: May 24, 2022
Sent To: Nordstrom/Nordstrom Rack suppliers
Subject: Message on Behalf of Nordstrom: Partial Shipments and Open Line Items
Date Sent: May 20, 2022
Sent To: Nordstrom/Nordstrom Rack suppliers
Subject: Message on Behalf of Nordstrom: Updated Length Requirement for Purchase Order Numbers - Follow-up
Date Sent: April 28, 2022
Sent To: Nordstrom/Nordstrom Rack suppliers
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