Using Gandalf, the interactive onboarding experience

Audience: Suppliers


CommerceHub enables suppliers to take control of their trading partner integrations through a self-service interactive onboarding experience, Gandalf. During this step-by-step guided process, you’ll choose your connection method for each data message sent and received through CommerceHub’s Dsco platform. Once you’ve chosen your connection method, you’ll run tests against your inventory, order, shipment, and invoice data as needed.

Note: If your trading partner uses CommerceHub’s advanced catalog services feature, you will need to begin building your products using the Dsco platform. Review the advanced catalog services for suppliers article for step-by-step instructions.

Accessing the interactive onboarding experience

To access the interactive onboarding experience, you must be logged into your CommerceHub account. Once you’ve logged in, click the top banner (yellow bar) at the top of your Dashboard.

Note: At any time, you can resume your progress within the interactive onboarding experience by clicking the yellow bar. Once you have completed all of your onboarding steps and your trading partner has moved your account into production, the yellow bar will no longer be displayed.

Onboarding Steps

To complete onboarding for your new trading partner, you must meet both the system and your trading partner’s requirements in each of the following steps within the interactive onboarding experience. Your steps may vary based on your trading partner’s requirements.


Step #1:  Hi, My Name is Gandalf

  • Introduction to Gandalf, the interactive onboarding experience
  • Overview of what to expect

Step #2: Welcome to Dsco

  • Review the Onboarding Guide.
  • Complete initial account configuration (general account settings, company profile, mapping settings, warehouse manager, users).

Step #3: Item Setup

  • Select an integration method to load inventory.
  • Upload inventory. You must load at least three SKUs, with 11 units of stock for each SKU.

Step #4: Updating Inventory

  • Select an integration method to update inventory.
  • Update inventory. You must update your inventory quantities.

Step #5: Acknowledging Orders

  • Select an integration method to accept orders.
  • Create test orders.
  • Acknowledge all test orders.

Step #6: Shipping Orders

  • Select an integration method to ship orders.
  • Verify using the test PO number.

Step #7: Cancelling Orders

  • Select an integration method to cancel orders.
  • Verify using the test PO number.

Step #8: Advanced Order Processing

  • Partially ship a test order and then cancel the remaining line items.
  • Verify using the test PO number.

Step #9: Creating Invoices

  • Select an integration method to invoice orders.
  • Create an invoice for a test order.
  • Verify using the test Invoice ID.

Step #10: Processing Returns

  • Return a test order.
  • Verify using the test PO number.

Step #11: Finalizing Your Connection

  • Confirm the integration methods used during testing and that you also plan to use when your account is active.

Note: For suppliers who need to complete contracts with CommerceHub, please note that you will need to sign your contract before onboarding can be finalized. For questions about your contract, please reach out to salessupport@commercehub.com.

Next Steps

Once your account has been moved into production by your trading partner, be sure to:

  1. Add any additional users who might be part of your inventory and order fulfillment processes. 
  2. Sign up for notifications
  3. Ensure your inventory is up to date.
  4. Be ready to fulfill your first order.
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