Gandalf, Dsco’s Virtual Onboarding Guide

Dsco has automated much of the supplier onboarding process by developing a virtual onboarding guide we call Gandalf.

Instead of losing weeks creating and testing a new individual connection from scratch, suppliers can quickly plug into Dsco’s standardized data platform using their preferred data integration method. Once a supplier has accepted an invitation to join the platform, Gandalf takes them step by step through each stage of this process, including:

  • Setting up prefered connection method

  • Validating and testing inventory updates

  • Validating and testing order processing

  • Validating and testing invoicing

This means there’s no need for trading partners to coordinate on documentation, data mapping, or testing because once a supplier works through each automated stage and passes Gandalf’s testing, their Dsco account is ready to go live.

Benefits of Automated Onboarding with Gandalf

  • Saves time: Using Gandalf, most suppliers are able to complete onboarding in under a week without the need to coordinate schedules, set up documentation or data mapping meetings, or test their connection with retailers.

  • No extra testing fees or charges: Since it’s all automated, Dsco doesn’t charge users a dime for the onboarding and testing process.

  • Reduced IT manhours: IT teams don’t have to spend time on onboarding and testing because Gandalf automates the process for them. 

  • Reduced technical costs: Because Dsco is data agnostic and Gandalf automates most of the onboarding process, many users only have to redirect their data to Dsco’s platform rather than build and test a new connection from scratch.

  • Suppliers are never charged for (elevated) support: The data standardization that makes Gandalf possible also streamlines our support process. Each of our support reps can jump in and help on any implementation without the need to master unique details. This is what allows Dsco to onboard and support 1000 suppliers for every person on our support team–and do it free of charge.

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