Suppliers can use the method below to batch upload order updates to the web application. Follow the steps to download the order shipment CSV template and then upload the data through the web application. This method is the easiest way to ship several orders at once.

For more information, see Adding shipment information to orders.

If you'd prefer to see a walkthrough of this feature directly in the web application, click Ship an Order.

Download the order shipment template

Step 1: Click the navigation menu and select Workflows > Orders > Shipment Pending.

Step 2: Click Upload Shipments at the top of the page.

Step 3: Click Download Shipment Excel Template.

Once you have the template downloaded, populate all necessary columns. Only the columns highlighted in light green are required by Rithum, but your retail partner may require other information. 

Upload the file

To upload your completed file, head back to the Shipment Pending page from which you downloaded the template. Select the File Type of the completed template, then locate the file on your computer.

Possibly file types to upload are:

  • .XLS format
  • .XLSX format
  • .CSV format (i.e. Comma-separated values)
  • .TAB format (i.e. TAB-separated values)

Upon clicking the Upload button, your file will be processed, and you will be redirected to the main Inventory page in your Portal.

Checking the status of the upload

Step 1: Click the the navigation menu and select Automating & Reporting > Automation > History.

Step 2: While the imported file is being processed, you will see a Status for the import job in question. You will need to refresh the page until you see a Succeeded/Failed/Ignored count under the Results section, and a teal Finished link appears under the Status section.

Possible Statuses you may see while refreshing:

  • Queued - This means the import is set to run, and will begin shortly
  • Running - This means the file is currently being processed
  • Finished (black font, no link) - This means the file has finished processing, but the import logs have not yet populated
  • Finished (teal font, link) - This means the file has finished processing, and the import logs are available to be viewed.

Step 3: Once a teal Finished link has appeared, if you any failures appear in the Results section, click the link to access the import logs for your import and see the reasons for failure. If you are unsure of what an error message means, reach out to Software Support.

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