Suppliers can use the method below to batch upload order updates to Dsco. Follow the steps to download the order shipment CSV template and then upload the data through the Dsco portal. This method is the easiest way to ship several orders at once.

FYI: Go here for more information on shipping orders directly in the portal.

Instead of reading this documentation article, if you'd prefer to see a walkthrough of this feature directly in the Dsco portal then click this link: Ship an Order

Download the order shipment template

Follow these steps to download the order shipment template from the Dsco portal:

Step 1: Log into the Dsco Portal, and click the Dashboard icon and then click Workflows. Next, click Orders > Shipment Pending

Step 2: Click UPLOAD SHIPMENTS in the top right-hand corner of the page.

Step 3: Click the DOWNLOAD SHIPMENT EXCEL TEMPLATE button to download the Shipment template to your computer.

Once you have the template downloaded, populate all necessary columns*. Only the columns highlighted in light green are required by Dsco, but your retail partner may require other information. If you have questions about required fields, please reach out to Dsco support directly.

Upload the file

To upload your completed file, head back to the same page from which you downloaded the template: https://app.dsco.io/orders/upload/subsection/shipment-pending. Select the File Type of the completed template, then locate the file on your computer.

Possibly file types to upload are:

  • .XLS format
  • .XLSX format
  • .CSV format (i.e. Comma-separated values)
  • .TAB format (i.e. TAB-separated values)

Upon clicking the UPLOAD button, your file will be processed, and you will be redirected to the main Inventory page in your Dsco Portal.

Checking the status of the upload

To check the status of your upload, just go to the HISTORY page in Dsco: 

Step 1: Click the Dashboard icon and then click AUTOMATION & REPORTING. Next, click AUTOMATION and then click HISTORY.

Step 2: While the imported file is being processed, you will see a Status for the import job in question. You will need to refresh the page until you see a Succeeded/Failed/Ignored count under the Results section, and a teal Finished link appears under the Status section.

Possible Statuses you may see while refreshing:

  • Queued - This means the import is set to run, and will begin shortly
  • Running - This means the file is currently being processed
  • Finished (black font, no link) - This means the file has finished processing, but the import logs have not yet populated
  • Finished (teal font, link) - This means the file has finished processing, and the import logs are available to be viewed.

Step 3: Once a teal Finished link has appeared, if you any failures appear in the Results section, click the link to access the import logs for your import and see the reasons for failure. If you are unsure of what an error message means, please reach out directly to Dsco support.

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