Occasionally, you may want to initiate the cancellation of an order in Dsco. This request for cancellation could happen for several reasons: a bad address on an order, a customer request for cancellation, or a missed SLA. If the order has already been sent to the supplier then you'll need to follow the steps below to request a cancellation of the order. With this feature, both the retailer and supplier need to approve the cancellation. 

Audience: Retailers

Follow the steps below to locate the order and send a request for cancellation to the supplier. 

This process only applies if an order is in Shipment Pending status, meaning that it has already been sent to the supplier. If an order is still in Created status, meaning that it hasn't been sent to the supplier yet, then the retailer can cancel the order at any time. 

Orders in Shipped or Cancelled status cannot be updated through the Dsco portal. 

Step 1: Click the Navigation menu and select Workflows > Orders > Shipment Pending. Locate the PO that you wish to update and select the PO number.

Step 2: On the order details page, select the Cancel Order button. 

Step 3: Include a reason for the cancellation request and select the Yes, send the request to cancel this order button. If the order is already in Shipment Pending status, a message will be displayed noting that the order has already been transmitted to the supplier.

Step 4: Once the request has been submitted, a message is displayed noting that an email has been sent to the supplier. If the request needs to be expedited then please reach out directly to the supplier.

Once the cancellation request has been sent, the supplier will be notified via email to sign in to the Dsco platform to approve or reject the cancellation. Please note that the supplier is not required to approve or reject the cancellation request, so it is possible that the supplier may choose to ship the item anyway without taking action on the request.

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