Audience: Suppliers

There may be times when customers reject orders or packages are unable to be delivered. In those cases, packages may be returned to the supplier, and suppliers may need to indicate the returned status of the package.

There are a couple of ways suppliers can use the web application to create a return or indicate that an order has been returned:

Note that not all retailers use the platform to process returns. Please confirm with your retail partners on how they typically handle rejected or undeliverable orders.

Important: You may only create one return per shipment on the order. If an order has two shipments, you may submit up to two returns.

Want to see a walkthrough of this feature? Click through the steps directly in the web application using the Guide Me tool: Return an Order

Creating a return from the Returns page

Step 1: Click the navigation menu and select Workflows  > Returns. The Returns page is displayed with a list of all your returns.

Step 2: Click Create Return at the top of the page.

Step 3: Enter the PO number of the order to return and click Next.

Step 4: Enter the details required for the return:

a. If desired, change the Return Date. The date is automatically filled with the current date.

b. Enter the Return Number.

c. Select the Qty and select the Reason.

d. If desired, enter the Restocking Charge.

Step 5: Click Create.
The Return Order Detail page displays a message noting that the return was successfully submitted. 

Step 6: To check on your return, go to the Returns page.

Creating a return from the Order Detail page

Step 1: Click the navigation menu and click Workflows > All Orders. The All Orders page is displayed.

Step 2: Click the PO Number of the order to return.

Step 3: On the Order Detail page, click the Return button in the Shipments section. If the order has multiple packages, make sure to click Return next to the correct package.

Note: The order must be in Shipped status for the Return button to be visible.

Step 4: Enter the details required for the return and click Submit. The Return Order Detail page displays a message noting that the return was successfully submitted.

Step 5: To check on your return, go to the Returns page.

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