Audience: Suppliers

To stay on top of your performance and make sure you’re meeting your retailer’s Service Level Agreement (SLA) rules, use the Exceptions page to find exceptions related to the fulfillment of orders, such as acknowledging, shipping, cancelling, or invoicing. Order exceptions are based on your retailer's configured SLA rules.

Want to stay on top of order exceptions? Sign up to receive order exception email alerts.

Step 1: Click the navigation menu and select Automation & Reporting > Exceptions > Order Exceptions. The Order Exceptions page is displayed with a list of your exceptions.

Step 2: From here, you can:

• Filter your exceptions by exception type. Click the filter icon and select any of the available filter options (see any orders with open or upcoming SLA exceptions). Click Save.
• Prioritize the orders by looking at how late they are relative to their due date.
• Resolve an order exception. Click the PO Number to navigate to the Order Details page and take action.
• Export the list of exceptions. Click Export and process the order through your normal file exchange process.

When resolved, exceptions will immediately be removed from the page.