Business Value/Definition

- How often order lines are shipped rather than cancelled.
- Calculated as the count of order lines shipped divided by the count of order lines closed (shipped or cancelled) in the reporting period.
- Adjusted to only consider supplier-related cancel reasons (out of stock, not enough stock, discontinued, or backordered).
- If a line is partially shipped (for example, some quantity shipped, remaining quantity cancelled), it is counted as a cancelled line.

- Average unit cost of the orders received in the reporting period.
- Calculated as GWV divided by Units.
- In the context of revenue reporting, calculation excludes open and cancelled orders. Revenue is only recognized if an order is shipped.

- Average unit cost of the orders received in the reporting period.
- Calculated as GWV divided by Units.
- In the context of revenue reporting, calculation excludes open and cancelled orders. Revenue is only recognized if an order is shipped.

- Average unit price (or consumer price) of the orders received in the reporting period.
- Calculated as GMV divided by Units.
- In the context of revenue reporting, calculation excludes open and cancelled orders. Revenue is only recognized if an order is shipped.

Count of lines cancelled in the reporting period, grouped by cancel reason.

- Order lines that were cancelled in reporting period.
- If a line is partially shipped (for example, some quantity shipped, remaining quantity cancelled), it is counted as a cancelled line.

- Most common "Ship From" and "Ship To" postal code combinations.
- "Ship To" postal code is provided on the original purchase order, and "Ship From" data is from shipment tracking data.
- The first three digits of a postal code are considered to cover a meaningfully large geographic area.

- Percentage of days when a supplier submitted at least one inventory update.
- Calculated as a supplier-level average when evaluating multiple suppliers.
- Updates include changes to availability, changes to quantity, and incremental refreshes.
- Calculated as number of days where a supplier submitted at least one inventory update divided by the number of days in the reporting period.

- Unique SKUs on hold during a given day.
- If a SKU is on hold for multiple days, each day the SKU is on hold is counted.
- Depending on how SKU Hold is configured, SKUs may be placed "on hold" automatically if a supplier cancels an order with a certain reason, such as 'out of stock'. SKUs may also be placed on hold manually.

- Delivered Early: All shipments for an order line were delivered before their expected delivery date.
- Delivered On Time: All shipments for an order line were delivered on their expected delivery date.
- Delivered Late: At least one shipment for an order line was delivered after the expected delivery date.

- Formerly known as Delivery Date Accuracy
- Frequency of order lines delivered early, on time, or late relative to their expected delivery date.
- If a line has multiple shipments, the first delivery date is considered.

- Percentage of order lines delivered on or before their expected delivery date.
- If a line has multiple shipments, the first delivery date is considered.
- Tracking data may not be available for certain carriers or shipments.

- Count of deliveries associated with order lines that were closed in the reporting period.
- Order lines may have one or many deliveries.

- Early ASN: A Ship Notice is submitted a day or more before the supplier-reported ship date.
- On Time ASN: A Ship Notice is submitted the same day as the supplier-reported ship date.
Late ASN: A Ship Notice is submitted a day or more after the supplier-reported ship date.

Orders lines that were fully filled (for example, shipped, not cancelled) in the reporting period.

The first date an order was created for a connection or set of connections.

- How often order lines are shipped rather than cancelled.
- Calculated as the count of order lines shipped divided by the count of order lines closed (shipped or cancelled) in the reporting period.
- Considers all cancel reasons.
- If a line is partially shipped (such as some quantity shipped, remaining quantity cancelled), it is counted as a cancelled line.

- Gross merchandise value of the orders received in the reporting period.
- Calculated as Unit Price (also known as Consumer Price) * Quantity.
- Calculated using the unit price provided on a Purchase Order.
- In the context of revenue reporting, calculation excludes open and cancelled orders. Revenue is only recognized if an order is shipped.

- Gross wholesale value of orders received in the reporting period.
- Calculated using the line item unit cost and quantity specified on a Purchase Order (Unit Cost * Quantity).
- In the context of revenue reporting, calculation excludes open and cancelled orders. Revenue is only recognized if an order is shipped.

Gross wholesale value of order lines received in the reporting period that were cancelled.

- Average In-Stock Rates for all SKUs for a given retailer-supplier connection.
- If a connection has two SKUs, one with an in-stock rate of 50%, another with an in-stock rate of 100%, the connection in-stock rate is 75%.
- In-stock rate is calculated only for SKUs with sales in the last X months, to filter out “noise” from SKUs that are not selling.

- In-Stock Rate (SKU-level) = Time In Stock divided by Total Time.
- When calculated at the “day” level: If an item is in-stock for 15 days, and out of stock for 15 days, the in-stock rate over the 30-day period was 50%.

- Order lines received in the reporting period.
- In most contexts, this includes open, shipped, and cancelled lines.

- Order lines with at least one shipment reported as delivered by a carrier.
- Order lines with multiple shipments are only counted once.
- Tracking data may not be available for certain carriers or shipments.

- Lines Delivered Early: Order lines with all shipments delivered before their expected delivery date.
- Lines Delivered On Time: Order lines with all shipments delivered on their expected delivery date.
- Lines Delivered Late: Order lines with at least one shipment delivered after the expected delivery date.

- Lines shipped: Order lines fully shipped in the reporting period.
- Order lines with multiple shipments are only counted once.
- Shipped Early: Order lines fully shipped before their ship deadline.
- Shipped On Time: Order lines fully shipped on their ship deadline.
- Shipped Late: Order lines fully shipped with at least one shipment after the ship deadline.
- Early/ On Time/ Late may be calculated using the Ship Notice Date or the Supplier Reported Ship Date.

- Commission collected by the marketplace operator.
- Calculated as Marketplace GMV * Commission Percentage.

- Percentage of ship notices (ASNs) submitted on time.
- A ship notice is considered on time if it is submitted the same day as the supplier-reported ship date.

- Orders received in the reporting period.
- In most contexts, this includes open, shipped, and cancelled orders.

- A composite metric representing overall performance across various areas.
- Retailers can assign different weights to individual metrics to reflect their relative importance.
- The Overall Score is calculated using the formula: (Metric 1 Performance × Weight of Metric 1) + (Metric 2 Performance × Weight of Metric 2) + ... + (Metric n Performance × Weight of Metric n)

See Scorecards for Retailers.

Percentage of orders that are fully filled (such as shipped, not cancelled), shipped on time, and delivered on time.

- How long does it typically take orders with a given ship method to arrive to consumers?
- How long is the typical promise date window for these orders?
- Median time to deliver vs. Median promise date duration (days between order create date and deliver by date)

- Retail model associated with an order or set of orders.
- Supported models include "Marketplace" and "Dropship". Defaults to “Dropship” if unspecified.

Unique ID assigned by Rithum to the retailer account.

Name assigned by Rithum to the retailer account.

SKU assigned to an item by the retailer. Also known as Partner SKU.

Sales Division associated with an order or group of orders.

- How do supplier and carrier performance (together) impact delivery outcomes? For example, are suppliers shipping on time, but orders are delivered late?
- Pivot of delivered early/ on-time/ late (x-axis) and shipped early/ on-time/ late (y-axis), with a count of shipments that fall into each bucket.

- Ship By date - Date the retailer expects the supplier to complete the pick, pack, and ship process for an order line.
- Deliver By date - Date the retailer expects all shipments associated with an order line to arrive to the end consumer.

Shipping carrier and method (service level) received by a supplier on a Shipment Confirmation.

Shipping carrier and method (service level) reported in shipment tracking data. Sometimes referred to as the “Actual Carrier” and “Actual Ship Method.”

Shipping carrier and method (service level) sent to a supplier on a Purchase Order.

- Frequency of order lines shipped early, on time, or late relative to their due date.
- If a line has multiple shipments, the last ship date is considered.

- How often suppliers follow the “Ship From” location instructions on a purchase order.
- Compares the recommended “Ship From” postal code sent to a supplier on a purchase order to the origin postal code returned by shipment tracking data.

- How often suppliers follow the ship method (carrier and service level) instructions on a purchase order.
- Stated compliance considers the ship method stated by a supplier on their shipment confirmation.
- Actual compliance considers the ship method received from carrier tracking data.

- Early: A ship notice is considered early if it is submitted a day or more before the supplier-reported ship date.
- On Time: A ship notice is considered on time if it is submitted the same day as the supplier-reported ship date.
- Late: A ship notice is considered late if it is submitted a day or more after the supplier-reported ship date.

The date an advanced ship notice (ASN) was processed by the platform. This is a system-generated date.

- Count of shipments associated with order lines that were closed in the reporting period.
- Order lines may have one or many shipments.

- Shipped Early: All shipments for an order line were shipped before their ship deadline.
- Shipped On Time: All shipments for an order line were shipped on their ship deadline.
- Shipped Late: At least one shipment for an order line was shipped after the ship deadline.

- Frequency of order lines shipped early, on time, or late relative to their ship deadline.
- If a line has multiple shipments, the last ship date is considered.

- Percentage of order lines shipped on or before their ship deadline.
- If a line has multiple shipments, the last ship date is considered.
- Calculated using the Ship Notice Date or the supplier-reported Ship Date.

Unique ID assigned by Rithum to the supplier account.

- Supplier revenue after marketplace commissions are collected.
- Calculated as Marketplace GMV minus Marketplace Commission.

Name assigned by Rithum to the supplier account.

The date a supplier reported an item was shipped. This date is specified by the supplier on an advanced ship notice (ASN).

SKU assigned to an item by the supplier.

- The number of calendar days it typically takes for an order to arrive to the end customer.
- Calculated as the median of days between order created date and the carrier-reported delivery date.
- If an line has multiple shipments, the first delivery date is considered.

- The number of calendar days it typically takes to ship an order.
- Calculated as a weighted average of supplier ship times.
- If an order line has multiple shipments, the last ship date is considered.

ID assigned to the supplier by the retailer.

Name assigned to the supplier by the retailer.

Universal Product Code (UPC) associated with an item.

- Cost of goods for a single unit (for example, one unit of one order line).
- In most arrangements, this is the amount the retailer pays the supplier for the goods sold.
- Shipping costs and other expenses are not typically included in unit cost.

Amount paid by the end consumer to a retailer for a single unit (for example, one unit of one order line).

- Units (order line quantity) received in the reporting period.
- In most contexts, this includes open, shipped, and cancelled units.

 - Unique products (SKUs) that received at least one order in the reporting period.
- This includes open, shipped, and cancelled orders.