Audience: Lowe’s Marketplace trading partners

This page contains documents that are unique for trading partners connecting with Lowe’s Marketplace on the platform for their Private Marketplace. The documents on this page have been customized for Lowe’s Marketplace trading partners and should be used during the onboarding process and when receiving live orders.

To learn more about features Lowe’s Marketplace will use as part of their Private Marketplace ecommerce program, see:

• Private Marketplaces for Suppliers to learn about marketplace features such as creating promotions and uploading and editing pricing on your inventory.
• Supplier documentation to learn about how to manage inventory, orders, and other day-to-day tasks.
• Using the Inbox feature to make it easier to communicate between you and your trading partner.
• Creating a shipping profile to provide your shipping capabilities to Lowe’s Marketplace. You can also delete or edit your shipping profiles as needed.

For questions related to the Lowe’s Marketplace Private Marketplace ecommerce program, please reach out to your brand’s Lowe’s Marketplace merchandising representative.

For onboarding support, please email the Onboarding team at dscopartnersetup@rithum.com.

For production support, please reach out to the Software Support team.

Onboarding with Rithum

To learn more about the onboarding process and your next steps, see: 

• Joining the Rithum network
• About Rithum Solutions

Using advanced catalog services to set up your products

You are required to use advanced catalog services to add all rich item data, including images, for any items you wish to sell on the Lowe’s Marketplace website. To learn more about advanced catalog services, go to Advanced Catalog Services for Suppliers.

Note: Advanced catalog templates on the Products page are created by the trading partner and reflect the trading partner’s unique requirements for each product category. The basic catalog/inventory templates found on the Inventory Upload File page are not specific to a category and does not reflect any trading partner rules or requirements. For more information about uploading basic catalog/inventory templates using the Inventory page, see Creating or Updating Inventory.

Looking for more information on managing your content with advanced catalog services? View and enroll in the Managing Your Content training course in Rithum Learn, which provides interactive, on-demand business and system training.

Required fields by workflow

Lowe’s Marketplace requires certain fields for inventory, cancel, shipment, return, and invoice updates. You will need to ensure that you are sending all the required fields for this program. The document below outlines those required fields by workflow.

Lowe's Marketplace - Required Fields by Workflow

Excel templates for each workflow

If you would like a description of the required fields listed in the document above, or if you plan on using Excel files for your feeds, the templates below are available for you to use.

Lowe’s Marketplace - Inventory Upload
Lowe’s Marketplace - Cancel Upload
Lowe’s Marketplace - Shipment Upload
Lowe’s Marketplace - Invoice Upload
Lowe’s Marketplace - Returns Create Upload
Lowe’s Marketplace - Returns Update Upload

EDI documentation

If you are going to exchange EDI documents with Rithum for Lowe’s Marketplace, you will use the standard EDI specifications.

Note: In the EDI specifications, there are two versions for the 850 file: 4010 and 5010. For Lowe’s Marketplace, we recommend you use the 5010 version for 850 files. All other files (846, 856, 870, 810) will use the 4010 version.

API documentation

If you are going to exchange transactions via API, you will use the V3 API specifications. Suppliers should be using Asynchronous APIs where available.

Lowe's Marketplace tax policy

Lowe's Marketplace has provided documentation on their tax policy. Refer to the document below for more information.

Lowe’s Marketplace - Tax Policy

Lowe's Reference Materials

Lowe's Marketplace has provided the following documents to help you set up items in the platform.  

• Asset Specification Guide
• Barcode Types
• Item Description & Model Approved Characters
• Item Management Application Attribute Definitions
• LPD Guidance 3.18.25
• Product Taxonomy Categories Descriptions

Make the most of your online presence by ensuring the following:

• Item Copy: Represent truthful and accurate information, avoid unsubstantiated claims, ensure descriptions match the photos, confirm no contradictions, provide correct unit of measurement, use spell check.
• Digital Assets: Utilize high quality photos on a white background, do not upload placeholder photos, provide 3 item images (minimum requirement). Lowe’s Content Studio offers a wide variety of paid services to assist Sellers in fulfilling their digital needs, such as conventional photography, 3D Models, videos, 360 spins, dimensional images, AR/VR, and Infographics.
• Recommended attributes: Lowe's strongly recommends completing these item enrichment fields to maximize your online content. Completing these also enhances findability within the website, increases conversion to SALES, and provides a better navigation experience for the consumer.

Industry statistics show there is a 45%+ Impact to conversion rate with maximized product content.

Once you review these materials, don’t hesitate to reach out to the Lowe’s Onboarding Team if you have any questions or would like further assistance with enhancing your items.

Resources