Audience: Suppliers
Suppliers can resend orders from the platform for any number of scenarios, the most common of which is when a supplier is not receiving any orders from CommerceHub's Dsco platform. Please note that orders can only be resent if they are in a "created" or "shipment pending" status. Orders that are "shipped" or "cancelled" cannot be resent.
Want to see a walkthrough of how to resend orders? Click through the steps directly in the Dsco platform using the Guide Me tool: Resending Orders
Step 1: Click the Dashboard icon and select Workflows > Orders > All Orders.
Step 2: Search for the order(s) by entering the purchase order number(s) in the Search bar and clicking Search.
Step 3: The All Orders page displays the search results. Select the desired order(s) by selecting the checkbox(es).
Step 4: Click the Bulk Actions button and select Created.
Your orders have been resent to your account.
Tip: If using automation, go to the Automation page and click the Run Now icon to the right of the order export job.
Comments
With PO which is already invoiced it will not work. As well as with an archived orders - no changes/resending of POs can be made.
Is it possible to retrigger the order status over API?
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