Suppliers can resend orders from the platform for any number of scenarios, the most common of which is when a supplier is not receiving any orders from CommerceHub's Dsco platform. Please note that orders can only be resent if they are in a "created" or "shipment pending" status. Orders that are "shipped" or "cancelled" cannot be resent.
Want to see a walkthrough of how to resend orders? Click through the steps directly in the Dsco platform using the Guide Me tool: Resending Orders
Step 1: Click the Dashboard icon and select Workflows > Orders > All Orders.
Step 2: Search for the order(s) by entering the purchase order number(s) in the Search bar and clicking Search.
Step 3: The All Orders page displays the search results. Select the desired order(s) by selecting the checkbox(es).
Step 4: Click the Bulk Actions button and select Created.
Your orders have been resent to your account.
Tip: If using automation, go to the Automation page and click the Run Now icon to the right of the order export job.