Audience: Suppliers


Suppliers can resend orders from the platform for any number of scenarios, the most common of which is when a supplier is not receiving any orders from CommerceHub's Dsco platform. Please note that orders can only be resent if they are in a "created" or "shipment pending" status. Orders that are "shipped" or "cancelled" cannot be resent.

Want to see a walkthrough of how to resend orders? Click through the steps directly in the Dsco platform using the Guide Me tool: Resending Orders

Step 1: Click the Dashboard icon and select Workflows > Orders > All Orders

Step 2: Search for the order(s) by entering the purchase order number(s) in the Search bar and clicking Search.

Step 3: The All Orders page displays the search results. Select the desired order(s) by selecting the checkbox(es). 

Step 4: Click the Bulk Actions button and select Created.

Your orders have been resent to your account.

Tip: If using automation, go to the Automation page and click the Run Now icon to the right of the order export job.

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  • With PO which is already invoiced it will not work. As well as with an archived orders - no changes/resending of POs can be made.

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  • Is it possible to retrigger the order status over API?

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