Audience: Retailers

The platform provides retailers with built-in options for getting product and inventory data from the platform into a file that is formatted in Shopify's CSV format so that you can easily import that data into your Shopify store. Rithum also provides a way to get orders, exported from Shopify, into the platform using their CSV format. 

Setting up the Shopify product export

Step 1: Click the navigation menu and select Automation & Reporting > Automation > Jobs.

Step 2: From here:

  • Enter a Job Title such as "Shopify Product Export."
  • Select Catalog - Export from the Process drop-down.
  • Select your custom data map Shopify Product Export from the Standard drop-down. For more information about the data mapper tool, go to Using the data mapper tool.

Step 3: Click NEXT STEP.

Step 4: Set your Export Source and Destination preferences and then click Next Step. The best practice is to set up the export as an email attachment or download so that you can easily get the file and then upload it to Shopify manually.

Step 5: Select how often you would like this job to run and click Save Job

If you wish to generate a file at this time, you can go back to the Automation page and click the Run Now icon to the right of your "Shopify Product Export" job. When the job finishes, you can access the file at destination you configured when creating the job.


After the export runs, you will need to get the file from the location specified during the job creation and upload that to Shopify.

Setting up the Shopify order import

Rithum supports the import of Shopify order information based on the format outlined at


To process orders, a job must be configured and you must obtain the order file from Shopify and upload it manually as explained below or upload it to the Rithum SFTP server so that the platform can find it and process it.

Step 1: Click the navigation menu and select  Automation & Reporting > Automation > Jobs.

Step 2: Click Create Job.

Step 3: Enter the following information:

  • Enter a Job Title such as "Shopify Order Import."
  • Select Order - Import from the Process drop-down
  • Select Custom Map from the Standard drop-down.
  • Select Shopify Order Import from the Map Name drop-down.

Step 4: Click Next Step.

Step 5: Set your Import Source preferences and click Next Step. Take note of this location as this is where you will upload your files in order for the platform to import the orders.

Step 6: Select how often you would like this job to run and click Save Job

If you have set the import to pull orders from the Rithum SFTP server, you should ensure that you have uploaded the CSV files you have obtained from Shopify to that location and you must name it appropriately in order for the automated import to find and process it. 


Regardless of whether you set up the job to import from an SFTP location, you can always upload the file manually by going to Automation then selecting the Upload File action to the right of the "Shopify Order Import" job.

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