Audience: Retailers

You can set alerts to be notified via email whenever a supplier changes the status of an order. An order status can be changed to created, shipment pending, shipped, or cancelled. These alerts can be configured during your initial account setup.

To obtain your canceled orders,  follow these steps:

Step 1: Click the Navigation menu and select Workflows > Orders > Cancelled.

Step 2: You can now see all of your orders that have been cancelled. Click the DOWNLOAD ALL RESULTS button to download a complete list of cancelled orders. 

Please note that on the Dsco platform, a retailer can only cancel an order BEFORE the supplier Acknowledges the order. If you need to cancel an order after it has already been sent to the supplier then you'll need to request from the supplier that an order be cancelled. Go here for more information on requesting an order cancellation. 

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