This is the fastest option for shipping a couple of orders. The Dsco portal enables you to ship one order at a time. Shipping information can also be added at the same time the invoice is created. Shipping an order moves the order to the Shipped status.

Adding Shipment Info Directly to an Order

Instead of reading this documentation article, if you'd prefer to see a walkthrough of this feature directly in the Dsco portal then click this link: Ship an Order

Step 1: Click the Navigation icon and select WORKFLOWS. Next, click ORDERS and select SHIPMENT PENDING.

Step 2: Find the order you wish to update and select the PO number to view the order details.


You may also go to ALL ORDERS and search for a specific PO number using the search box at the top of that page.

Step 3: Select the white Add Tracking button at the top of the page.

Step 4: Enter the Tracking Number, making sure to select the right quantities for each SKU that is included in the shipment, select the right Shipping Method and, if you are entering only one tracking number* for the order, select Save Shipment.

*If you are adding multiple tracking numbers to the order, click the Add Another Package button. Make sure you set the ship qty of line-items not shipping with a given tracking number to 0, enter all tracking and package information, and then click the SAVE SHIPMENT button. 

Adding Shipment Information with an Invoice

Beginning January 2018, shipment information can also be added at the same time the invoice is created for an order. The steps below show the actions required to add that shipment information to the order via an invoice. Go here for more help with creating an invoice in the portal. 

Dsco requires that an order be shipped before it can be invoiced. However, we also allow the shipping information to be provided with the invoice. When Dsco processes an invoice with shipping information, we will check our records to determine if we have seen that tracking information previously and, if we haven't seen it, we will store it on the order and allow the invoice to be created.

When this type of invoice is created through Automated options, such as EDI or TAB delimited exchange, the system handles this logic automatically.

When attempting to create an invoice for an unshipped order through the Dsco portal, the portal will detect that the order in question is not in "shipped" status and display the following message:

If you see this message, follow the steps below to add shipping information to the invoice:

Step 1: Select the I'll provide shipping information on the invoice button. 

Step 2: If the entire order was shipped, locate the Shipping section on the next page. Much of the information for the invoice will already be populated, but you'll need to add the correct shipping info in the Shipping section. Make sure to include the Number of Units Shipped, Shipping Method, Shipping Carrier, and Tracking Number

Step 3: Alternatively, if only certain line items were shipped, scroll down to the Line Items section to add the shipping information for each shipped line item. 

Line Item Numbers

In the case where you have multiple quantities of the same SKU being shipped with different tracking numbers**, you can use the + button to the left of the SKU field to add additional tracking numbers for that SKU. 

*Some retail partners may require that shipment information be populated at the line-item level. 

**Some retail partners also require line-item line numbers to be provided for all order line-items. 

If you have questions about what invoicing and shipment information is required by your retail partner, please reach out to Dsco support.

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