This is the fastest option for cancelling only a few orders. The Dsco portal enables you to cancel one order at a time. Cancelling an order moves the order to the Cancelled status. 

Go here for more information on canceling a single line item in an order.

Instead of reading this documentation article, if you'd prefer to see a walkthrough of this feature directly in the Dsco portal then click this link: Cancel an Order

Cancel an Order

Quick Method

Step 1: Select the ORDERS link in the lefthand sidebar of the Dsco portal after logging in. Select NEW ORDERS from sub-menu.

Step 2: If you are cancelling a new order, you can do so directly from the NEW ORDERS page by selecting the red X to the right of the order.

Step 3: Add a Reason Code along with a Cancel Reason Detail . You can add a unique reason code for each line item and then an overall cancel reason detail for the order. Select the YES, CANCEL THE ORDER button when ready.

Detailed Method

To cancel an order from the order detail page, follow the instructions below:

 

Step 1: Select the Orders link at the top of the Dsco portal after logging in.

Step 2: If you are cancelling a new order, you can find the order within the NEW ORDERS page and then you can select the link for that order within the PO Number column.

If you are cancelling an order in a different status, you can always find the order within the ALL ORDERS page. Simply search for the PO Number in question within the search box and then select the blue link for that order within the Order ID column. 

Step 3: If the order is a new order you can select the Cancel button at the top to cancel the order.

Step 4: Add a Reason Code along with a Cancel Reason Detail . You can add a unique reason code for each line item and then an overall cancel reason detail for the order. Select the Yes, cancel the order button when ready.

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