Audience: Suppliers

CommerceHub recommends that suppliers add as much product data as possible so that retailers have all the data necessary to list products on their website. Images should be included in the data uploaded by the supplier. Check out the information below to understand the difference between product and item images.

Product Images

Product images should be used to showcase the various products you sell. You can add many different product images to each item in the Dsco platform. 

CommerceHub supports any sized image in JPG, JPEG, PNG, or GIF format. We recommend providing very high resolution images as we will resize them for your trading partners so that they get the best size for their needs. 

TIP: Product images should only be used if you're also using the Product Groups feature. See Variant SKUs and Product Groups for more information on the Product Groups feature. If you're not using the Product Groups feature, use the item images option when adding images to an item. 

Item Images

Item images should be used to showcase the individual items/variations within a product group. Unlike product images, item images should be specific for each item in the Dsco platform. Please note that if you try to add item images to an item that is not part of a product group then the images will not appear in the Dsco platform.

If your retailer accepts or requires images in your product data, here are some guidelines for image URLs:

  • You must use HTTPS. Here's an example:
  • You must not include spaces in the image title or anywhere in the URL. Using dashes or underscores is recommended instead.
  • The image URL must:
    • Be a valid format.
    • Link to raw image data (not an image view).
    • Lead to a downloadable image file. If the system cannot download the image, the URL will fail. 
    • Be an actual image file (not a PDF) when downloaded by the system.
  • Images must be hosted in a public repository/site. If you aren't sure how to host images online or do not have an internal hosting site that's public, you can use one of the following services:
    • Dropbox   
    • Imgur    
    • Flickr  
    • Google Photos
  • If images are rejected by the upload tool, you can visit the URL provided in the file to confirm the image will render in the browser (you must not be logged in to your image hosting site). When viewing images, there should not be additional navigational links/buttons on the page; only the image should show in the browser window.

If you're using Dropbox to host your images:

  • You must provide a link to the image with "?dl=1" added to the end of each URL. Without that, our servers will not be able to access the image since Dropbox URLs usually opens a website showing the image instead of only returning the image data itself.
  • Dropbox will automatically create a link with a dl=0 extension, which will result in an image error. The dl=0 value must be changed to dl=1.
  • Valid image URLs should look like this:
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