Audience: Retailers and Suppliers

CommerceHub’s Inbox feature is designed to make it easier to communicate with your trading partners about specific workflows, such as inventory items, catalog items, invoices, orders, returns, or contracts. There are two types of conversations you can have:

  • Messages, which can be a basic inquiry or question about a workflow. For example, you’d like to know why an item is out of stock or an order cannot be shipped due to an unforeseen circumstance.
  • Tasks, which can be used if you need a trading partner to take action on the request and want to track its progress (completed, overdue, etc.). For example, an item description needs more details by a certain date in order to be listed on the website, or an order hasn’t been shipped yet.

From the Inbox page, you can:

Looking to exchange conversations with your trading partner using the Dsco API? See the Customer Care Integration Guide and the Conversation Integration Guide for more information.

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