Audience: Retailers and Suppliers
Step 1: Click the Inbox icon at the top of any page in the Dsco portal.
Note: A red dot appears on the icon when you have new messages.
Step 2: On the Inbox page, a list of all your conversations is displayed. Click the specific message you’d like to respond to.
Step 3: From here, you can:
Add a message to the conversation. Enter a response at the bottom of the conversation and click Send.
Adjust some details of the conversation, such as the subject or reference ID (the custom identifier specific to the message). Click the three-dot options menu in the top right and select Update Conversation.
- Change the subject or existing reference ID, as needed.
- Remove the Reference ID. Click the three-dot options menu and deselect the Reference ID checkbox.
- Add a Reference ID. Click the three-dot options menu and select the Reference ID checkbox. Enter a Reference ID.
To save your changes, click Update.
Resolve a conversation. Click Resolve in the top right and the message will be moved to the Resolved folder. Click OK in the pop-up to confirm that you want to close this conversation.
Reopen a conversation. Go to the Resolved folder, select the specific message, and click Reopen. Click OK in the pop-up to confirm that you want to reopen this conversation.