Audience: Suppliers

Note: As this is an Early Adopter release, your experience may vary based on your configuration.

Onboarding to the CommerceHub network is a streamlined process that allows you the flexibility to determine how you would like to exchange your data to best fit your company and goals.

Note: It’s important that you know your company’s preferred file and connection type before you begin the onboarding process. CommerceHub can send and receive data in almost any combination of file format (CSV, Excel, EDI, JSON) and transport protocol (SFTP, AS2, API). Learn more about all available connection options.

Let's get started!

Step 1: Look for the email invitation from CommerceHub. Click the Accept Invitation button in the email, and on the CommerceHub login page, click Sign up to create a new account.

Note: If this is your first time joining CommerceHub, you’ll be presented with the CommerceHub terms of service. A separate account is required for each trading partner connection, so you’ll need to complete Step 2 even if you’re already connected to a trading partner on the CommerceHub network.

Step 2: Create your company’s account and accept your trading partner’s invitation. Provide some basic company details and click Complete Account.

After you click Complete Account, you’ll be prompted to accept your trading partner’s invitation at the bottom of the page.

Step 3: Start the CommerceHub Setup Guide. During this step-by-step process, you’ll learn what you can do in CommerceHub and choose how you want to connect. You’ll create and run tests against your inventory, order, shipment, invoice data and returns, if applicable to your trading partner.

Your progress is saved along the way. We’ve seen some suppliers complete onboarding in as little as one day, but you can invite your colleagues to work with you and complete the process in multiple sessions if needed.

Step 4: Go live! Your trading partner will receive a notification once you complete the Setup Guide. They can then begin receiving your inventory data and sending you orders. Reach out to your trading partner for the exact date you’ll be going live!