This page contains documents that are unique for suppliers connecting with West Marine on CommerceHub’s Dsco platform. The documents on this page have been customized for West Marine suppliers and should be used during the onboarding process and when receiving live orders.
For questions related to the West Marine drop-ship program, please reach out to your brand's West Marine merchandising representative.
For onboarding support, please email CommerceHub’s Onboarding team at email@example.com.
For production support, check out CommerceHub’s supplier documentation or email our Technical Support team at firstname.lastname@example.org.
Onboarding with CommerceHub
To learn more about the onboarding process and your next steps, see Joining the CommerceHub Network.
Live Webinar for West Marine - November 2, 2023 - (Recording)
The CommerceHub Onboarding team presented a webinar about the overall onboarding process with a live demo of advanced catalog services.
Using advanced catalog services to set up your products
As a supplier, you are required to use advanced catalog services to add all rich item data, including images, for any items you wish to sell on the West Marine website. To learn more about advanced catalog services, go to Advanced Catalog Services for Suppliers.
Note: Not all retailer trading partners use advanced catalog services, which is different from the basic catalog templates you use to provide item data to your retail partner. Advanced catalog templates on the Products page are created by the retailer and reflect the retailer’s unique requirements for each product category. The basic catalog/inventory templates found on the Inventory Upload File page are not specific to a category and do not reflect any retailer rules or requirements. For more information about uploading basic catalog/inventory templates using the Inventory page, see Creating or Updating Inventory.
Looking for more information on managing your content with advanced catalog services? View and enroll in the training course in CommerceHub University, which provides interactive, on-demand business and system training.
Required fields by workflow
West Marine requires certain fields for inventory, cancel, and shipment updates. You will need to ensure that you are sending all the required fields for this program. The document below outlines those required fields by workflow.
Excel templates for each workflow
If you would like a description of the required fields listed in the document above, or if you plan on using Excel files for your feeds, the templates below are available for you to use.
Returns can be submitted via API or through the Dsco portal.
If you are going to exchange EDI documents with CommerceHub for West Marine, you will use the Dsco standard EDI specifications.
Note: In the Dsco EDI specifications, there are two versions for the 850 file: 4010 and 5010. For West Marine, we recommend you use the 5010 version for 850 files. All other files (846, 856, 870, 810) will use the 4010 version.
If you are going to exchange transactions via API, you will use the Dsco V3 API specifications.
You are required to download packing slips and include them in your shipments. Packing slips can be downloaded in CommerceHub’s Dsco platform.
If you prefer to create your own packing slips, this document provides instructions for replicating packing slips for West Marine. Once you have created your packing slips, please submit samples to West Marine for approval.
Ship code mapping
The Ship Methods that are required by West Marine are available from the Dsco Dashboard by selecting Settings > Mapping Settings > Ship Mapping. The highlighted rows identify the ship method codes that are required by West Marine on all supplier shipment transactions.
Additional background information regarding ship mapping settings is here: Setting Up Supplier Ship Mapping.
West Marine has provided some additional information about their policy regarding shipping charges. Refer to the document below for more information.