This page contains documents that are unique for suppliers connecting with West Marine on CommerceHub’s Dsco platform. The documents on this page have been customized for West Marine suppliers and should be used during the onboarding process and when receiving live orders.
For questions related to the West Marine drop-ship program, please reach out to your brand's West Marine merchandising representative.
For assistance with onboarding, please email CommerceHub’s Onboarding team at firstname.lastname@example.org.
For general support, check out CommerceHub’s supplier documentation or email our Technical Support team at email@example.com.
Onboarding with CommerceHub
To learn more about the onboarding process and your next steps, see Onboarding to CommerceHub.
Using advanced catalog services to set up your products
As a supplier, you are required to use advanced catalog services to add all rich item data, including images, for any items you wish to sell on the West Marine website. To learn more about advanced catalog services, go to Advanced Catalog Services for Suppliers.
Note: Not all retailer trading partners use advanced catalog services, which is different from the catalog templates you use to provide item data to your retail partner. Advanced catalog templates on the Products page are created by the retailer and reflect the retailer’s unique requirements for each product category. The catalog/inventory templates found on the Inventory Upload File page are not specific to a category and do not reflect any retailer rules or requirements. For more information about uploading catalog/inventory templates using the Inventory page, see Creating or Updating Inventory.
Required fields by workflow
West Marine requires certain fields for inventory, cancel, and shipment, updates. You will need to ensure that you are sending all the required fields for this program. The document below outlines those required fields by workflow.
Excel templates for each workflow
If you would like a description of the required fields listed in the document above, or if you plan on using Excel files for your feeds, the templates below are available for you to use.
Returns can be submitted via API or through the Dsco portal.
If you are going to exchange EDI documents with CommerceHub for West Marine, you will use the Dsco standard EDI specifications.
Note: In the Dsco EDI specifications, there are two versions for the 850 file: 4010 and 5010. For West Marine, we recommend you use the 5010 version for 850 files. All other files (846, 856, 870, 810) will use the 4010 version.
If you are going to exchange transactions via API, you will use the Dsco V3 API specifications.
You are required to download packing slips and include them in your shipments. Packing slips can be downloaded in CommerceHub’s Dsco platform.
If you prefer to create your own packing slips, this document provides instructions for replicating packing slips for West Marine. Once you have created your packing slips, please submit samples to West Marine for approval.
Ship code mapping
The Ship Methods that are required by West Marine are available from the Dsco Dashboard by selecting Settings > Mapping Settings > Ship Mapping. The highlighted rows identify the ship method codes that are required by West Marine on all supplier shipment transactions.
Additional background information regarding ship mapping settings is here: Setting Up Supplier Ship Mapping.
Please sign in to leave a comment.