Audience: URBN suppliers
This page contains documents that are unique for suppliers connecting with URBN on CommerceHub’s Dsco platform. The documents on this page have been customized for URBN suppliers and should be used during the onboarding process and when receiving live orders.
For questions related to the URBN drop-ship program, please reach out to your brand's URBN merchandising representative.
For onboarding support, please email CommerceHub's Onboarding team:
- US/Canada: dscopartnersetup@commercehub.com
- UK/Europe: ukonboarding@commercehub.com
For production support, check out CommerceHub’s supplier documentation or email our Technical Support team at support@dsco.io.
Onboarding with CommerceHub
To learn more about the onboarding process and your next steps, see Onboarding to CommerceHub.
The CommerceHub Onboarding team presented region-specific webinars about the overall onboarding process and how to prepare for the upcoming transition.
US Webinar for URBN - August 10, 2023 - (Recording)
EU Webinar for URBN - 23 May, 2023 - (Recording)
Onboarding webinar/supplier Q&A
The following document contains questions that were asked during the onboarding webinar that took place on January 24, 2023. Note that some questions will be answered more fully as URBN adds functionality.
URBN onboarding webinar/supplier Q&A
Using advanced catalog services to set up your products
As a supplier, you are required to use advanced catalog services to add all rich item data, including images, for any items you wish to sell on the URBN-owned brand websites. To learn more about advanced catalog services, go to Advanced Catalog Services for Suppliers.
Note: Advanced catalog services is different from the Catalog templates that are used to provide product data to your retail partner. For more information about uploading basic Catalog/Inventory templates using the Inventory page, see Creating or Updating Inventory.
Looking for more information on managing your content with advanced catalog services? View and enroll in the Managing Your Content training course in CommerceHub University, which provides interactive, on-demand business and system training.
Using shipping labels
URBN suppliers who are authorized to use UPS shipping labels can easily use the Dsco platform to generate these labels to fulfill orders.
Setup
If you would like to use UPS shipping labels, please contact your URBN brand associate to verify:
- You have a UPS account.
- Information has been shared with CommerceHub to authorize your account to use labels.
For additional setup and readiness related questions, you can email the CommerceHub Onboarding team at dscopartnersetup@commercehub.com.
To see detailed steps for creating shipping labels, please see Creating shipping labels for your order.
For more details about using shipping labels, watch the short video below:
Required fields by workflow
URBN requires certain fields for inventory, cancel, and shipment updates. You will need to ensure that you are sending all the required fields for this program. The document below outlines those required fields by workflow.
Excel templates for each workflow
If you would like a description of the required fields listed in the document above, or if you plan on using Excel files for your feeds, the templates below are available for you to use.
EDI documentation
If you are going to exchange EDI documents with CommerceHub for URBN, you will use the Dsco standard EDI specifications.
Note: In the Dsco EDI specifications, there are two versions for the 850 file: 4010 and 5010. For URBN, we recommend you use the 5010 version for 850 files. All other files (846, 856, 870, 810) will use the 4010 version.
API documentation
If you are going to exchange transactions via API, you will use the Dsco V3 API specifications.
Packing slips
You are required to download packing slips and include them in your shipments. Packing slips can be downloaded in CommerceHub’s Dsco platform.
If you prefer to create your own packing slips, this document provides instructions for replicating packing slips for URBN. Once you have created your packing slips, please submit samples to URBN for approval.
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