Audience: Suppliers

You can cancel specific line items of an order without cancelling the entire order. To learn more about cancelling an entire order, go to Cancelling entire orders.

Want to see a walkthrough of how to cancel line items? Click the ? icon in the top-right corner of the page to click through the steps directly in the web application.

Step 1: Click the navigation menu and select Workflows > Orders > All Orders.

Have you checked out Orders Beta? You can view and take action on all orders from a single page! See Orders Beta List View for more information.

Step 2: Use the filters and/or search function to locate a specific order. Click the desired PO Number.

Step 3: On the order details page, scroll down to the Items section to see the status and details of individual line items. For the appropriate items, click the set link to the right of the item SKU and Title information.

Step 4: Complete the following:

  • Use the Status drop-down menu to change the status of the item to Cancelled or Accepted. Accepted should be used when you're planning to ship the item. Cancelled should be used when you're planning to cancel the item.
  • Indicate the quantity of cancelled items.
  • Select one of the available Cancel Codes from the drop-down menu.
  • (Optional) Add a reason for the cancellation in the Reason for Change text box. The cancellation reason can help your trading partners avoid oversell issues in the future.

Step 5: When complete, click  SAVE CHANGES.

Step 6: View the Items section to confirm that the item has been cancelled. The green check mark should have changed to a red rejected symbol and the cost has been crossed out.

Even after changing the status of a single line item to Cancelled, the other line items, as well as the status of the order itself, remain unaffected.

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3 comments
  • If I change the status of all line items in an order to 'rejected', one by one, does the order status change? What happens if I reject some lines, but ship the remaining lines? 

    Is it possible to cancel a quantity in a line, and ship the remaining quantity in a line?  

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  • i accidentally cancelled an item and i need to ship how can i change the line item number to reflect that it is shipping. 3 of out the 6 in the tutorial.

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  • Answering the questions above:

    "If I change the status of all line items in an order to 'rejected', one by one, does the order status change?" No. The status of an order only becomes "cancelled" when all items on the order are cancelled - that is the only time a cancellation action changes the status of an order.

    "What happens if I reject some lines, but ship the remaining lines?" The status of the order will be "shipped." Your trading partner will be notified accordingly that some lines have shipped and others have been cancelled.

    "Is it possible to cancel a quantity in a line, and ship the remaining quantity in a line?" It depends on who your trading partner is. Various retailers will enforce fill/kill policies in different ways, and we enforce their policies for them according to their request.

    "i accidentally cancelled an item and i need to ship how can i change the line item number to reflect that it is shipping. 3 of out the 6 in the tutorial." Usually this can't be undone because notice of a cancellation is sent to your trading partner almost instantly, and this may cause your trading partner to put irreversible processes into place on their side (such as refunding the consumer). If a mistake like this is made, you should reach out to your trading partner directly to ask them how they would like the situation to be handled.

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