Go here for more information on cancelling entire orders.
Instead of reading this documentation article, if you'd prefer to see a walkthrough of this feature directly in the Dsco portal then click this link: Cancel a Line Item
Follow these steps to cancel individual line items without cancelling the entire order:
Step 1: Click the Navigation icon and select WORKFLOWS. Next, click ORDERS and select ALL ORDERS.
Step 2: Use the filters and/or search function to locate a specific order. Then select the PO Number.
Step 3: On the order details page, scroll down to the Items area, which gives the status and details of individual line items. For the appropriate item(s), select set link which appears to the right of the item SKU and Title information.
Step 4: Using the Status drop-down menu, change the status of the item to Cancelled. Then indicate the quantity of cancelled items. You should also include a Cancel Code by selecting one from the drop-down.
The following options are available:
- Out of Stock
- Discontinued Item
- Bad Address
- Invalid Ship Instructions
- Can't Ship on Time
- Cancelled at Retailer Request
- Other
Be sure to click the green SAVE CHANGES button once you've entered this information.
Best practice is to include a reason for the cancellation in the Reason for Change text box. The cancellation reason can help your retail partners avoid oversell issues in the future.
Please note the two available statuses: Accepted, and Cancelled. "Accepted" should be used when you're planning to ship the item. "Cancelled" should be used when you're planning to cancel the item.
Step 5: After saving, you can view the Items area again to confirm that the item you just edited has indeed been cancelled. You should see that the green check mark has changed to a red rejected symbol and that the cost has been crossed out.
Even after changing the status of a single line item to "Cancelled," the other line items, as well as the status of the order itself, remain unaffected.
Comments
If I change the status of all line items in an order to 'rejected', one by one, does the order status change? What happens if I reject some lines, but ship the remaining lines?
Is it possible to cancel a quantity in a line, and ship the remaining quantity in a line?
i accidentally cancelled an item and i need to ship how can i change the line item number to reflect that it is shipping. 3 of out the 6 in the tutorial.
Answering the questions above:
"If I change the status of all line items in an order to 'rejected', one by one, does the order status change?" No. The status of an order only becomes "cancelled" when all items on the order are cancelled - that is the only time a cancellation action changes the status of an order.
"What happens if I reject some lines, but ship the remaining lines?" The status of the order will be "shipped." Your trading partner will be notified accordingly that some lines have shipped and others have been cancelled.
"Is it possible to cancel a quantity in a line, and ship the remaining quantity in a line?" It depends on who your trading partner is. Various retailers will enforce fill/kill policies in different ways, and we enforce their policies for them according to their request.
"i accidentally cancelled an item and i need to ship how can i change the line item number to reflect that it is shipping. 3 of out the 6 in the tutorial." Usually this can't be undone because notice of a cancellation is sent to your trading partner almost instantly, and this may cause your trading partner to put irreversible processes into place on their side (such as refunding the consumer). If a mistake like this is made, you should reach out to your trading partner directly to ask them how they would like the situation to be handled.
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