Audience: Retailers

Follow the steps below to access and update your account settings.

Accessing Your Account Settings

Step 1: Click the Dashboard icon and select Settings.

Step 2: In the sub-navigation menu, select any of the following options: 

  • General Settings: Update your account contact information, order policy settings, and time zone settings. We encourage you to review the General Settings policies for CommerceHub's Dsco platform to make sure they align with your internal policies. This will allow your trading partners to fulfill and invoice orders appropriately.
  • Admin Settings: Set up program field requirements and rules (Basics, Inventory, Orders, Shipments, Cancellations, Invoices, Returns, and Stores). 
  • Company Profile: Update your company profile and contact information. 
  • Mapping SettingsUpdate your mappings for cancel codes, return codes, shipping, and carriers.  
  • Carrier Settings: Configure third-party billing accounts for your trading partners to generate ship labels. Contact your CommerceHub representative to learn more about enabling this feature for your account. 
  • NotificationsAdjust your notification settings for errors and exception messages.
  • Shipping Science: Enable the Shipping Science feature and configure various shipping settings.
  • UsersManage existing users or add new users to your account. 
  • Warehouse ManagerUpdate Retailer Warehouse Codes and view warehouse details (Supplier Name, Supplier Warehouse Address, Supplier Warehouse Code, Dsco Warehouse ID, and Warehouse Calendar).

Updating Your General Settings

The General Settings page allows you to update general account information, such as time zone and policy settings.

On the General Settings page, you can:

  • Update your password by clicking Request Password Change.
  • Update your name and email address in the My Contact Information section.
  • Enter or select your account's department.
  • Select your desired time zones in the Dates & Times section.
  • Define your order and invoicing policies in the Policy Settings section. Select from the following options:
    • Fill/Kill Policy: Use this drop-down to set the fill/kill policy for all orders.
      • Fill/Kill at Order Line-Item Level: The supplier is required to fulfill all line items. If a line item has multiple quantities, they cannot cancel partial quantity and ship partial quantity on the line-item level.
      • Fill/Kill at Order Level: The supplier is required to fulfill all lines of the order. They cannot partially ship and partially cancel items within an order.
      • None - No Policy Enforced: Allow the supplier to fulfill orders freely. They can partially ship line items and orders as needed.
    • Invoicing Policy: Use this drop-down to set the invoicing policy for your orders.
      • Require a unique invoice for each order: Supplier must invoice the whole order at the same time. They cannot partially invoice parts of an order.
      • Require a unique invoice for each shipment: Allows the supplier to split invoicing per shipment/package.
      • Require an entire order line to be invoiced at one time: Supplier must invoice the entire quantity of an order line at the same time.
      • None - No Policy Enforced: Allow the supplier to invoice orders freely. They can invoice at the shipment or order level. They can invoice part of an order when it ships and then come back and invoice another part when it ships later. There are no invoicing rules set.
    • Archive Orders after # days: Use this setting to archive your orders after a certain number of days. Archiving orders means that PO numbers associated with old orders can be re-used on new orders. The archived orders will still be accessible in your account.
    • Max # days into past allowed for creation-type dates: Use this setting to specify the number of days into the past to allow for user-specified creation-type dates on the following objects: Order, Shipment, Invoice, Return. The system will not accept any dates submitted outside of this range.
    • Max # days into future allowed for creation-type dates: Use this setting to specify the number of days into the future to allow for user-specified creation-type dates on the following objects: Order, Shipment, Invoice, Return. The system will not accept any dates submitted outside of this range.
    • Max # days into past allowed for projection-type dates: Use this setting to specify the number of days into the past to allow for user-specified projection-type dates on the following objects: Order, Shipment, Invoice, Return. The system will not accept any dates submitted outside of this range.
    • Max # days into future allowed for projection-type dates: Use this setting to specify the number of days into the future to allow for user-specified projection-type dates on the following objects: Order, Shipment, Invoice, Return. The system will not accept any dates submitted outside of this range.
    • Require Cancellation Codes? Check this box if you require suppliers to include a cancellation code when they cancel an order.
    • Require orders to be invoiced before allowing return? Check this box if you require orders to be invoiced before allowing returns.
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